SwiftTech Technology Solutions, LLC Changes IT Help Desk System

IRVINE, Calif. - Nov. 15, 2013 - PRLog -- SwiftTech Solutions, an Orange County IT Managed Services Provider, is pleased to announce our switch to the Kayako Fusion help desk system—an full service technical support solution that will increase employee productivity and streamline customer requests. The Kayako Fusion help desk system will allow SwiftTech team members to interact with customers via phone, email, tickets, live chat, and remote desktop support within the platform.

"We're excited to deliver a more flexible and unified help desk experience for our staff and clients," said Joshua Ross, Founder and Chief Technical Officer of SwiftTech Solutions. "The intuitive workflow design of the Kayako help desk will allow us to work more effectively as a team and foster even better customer relationship management.”

Customers can contact SwiftTech Solutions in three convenient ways:

•          Internet: Customers can go to hd.swifttechsolutions.com on an internet browser (Internet Explorer, Firefox, Chrome, Safari). Then, they can register, submit a ticket, and chat with support online.

•          Email: Customers can request assistance by sending an email to hdsupport@swifttechsolutions.com.

•          Live Chat: Website visitors can communicate with support, sales, and billing in real time. They can go to swifttechsolutions.com and click the green live help icon on the left hand side of the screen to pull up the chat window. Then, they will choose the department they would like to speak with, enter name and email, and ask a question.

For more information about SwiftTech Solutions, please visit swifttechsolutions.com, call toll free at 1-877-794-3811, or send an e-mail to info@swifttechsolutions.com.