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Follow on Google News | Servion Honored for Best Integration of Cisco Technology in AppSmart DX Contest 2013Supervisor Dashboard Highlighted as Winning Entry at Cisco Collaboration Partner Summit
Entrants were challenged to create an innovative business use case and application to run on the Cisco DX650, Cisco’s latest IP phone and collaboration platform. Contest participants were asked to showcase their submissions successfully running on the system and explain how they would market their development to a broad audience. “We’re constantly looking for ways to build and use technology to enhance interactions,” Servion’s Supervisor Dashboard separates a contact center into skill groups or departments and distinguishes each agent’s status as: in queue, not ready, ready, or busy. Supervisors have the option of setting thresholds for each status and assigning colors to represent them. Supervisors can also tap an individual agent to get a detailed look and timestamp of their availability. If they need to communicate with that particular agent, they can instantly start a video session. The entire application is also protected with a unique login. Servion Global Solutions has a longstanding relationship with Cisco as an Advanced Technology Partner (UCCE and CVP), an Advanced UC Partner, a CDN Partner and an Advanced UCT Specialized Partner in the Americas region. “We were immediately impressed by Servion’s submission in the AppSmart DX Contest,” said Alan Coe, Cisco WW Channel Manager Collaboration Applications. “The Supervisor Dashboard takes an everyday business case in the contact center and makes it more manageable, efficient, and cohesive. Servion did an excellent job extending the capabilities of the DX650, the Android OS, and the Cisco Collaboration portfolio overall.” The 2013 Cisco Collaboration Partner Summit brings together hundreds of channel partners from around the world to showcase their solutions. Servion’s winning submission earned a formal demonstration and a place in the Technology Solution Forum during the event. End
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