The following is an excerpt from the article, “Trend Carefully with Global Models for Shared Services.” To access the full issue, please click here (http://www.scottmadden.com/
“APQC research finds that many large global organizations are re-thinking their strategies for delivering administrative and decision support services to internal customers. Shared services have been a core enabler of efficient service delivery for a very long time,” says Mrs. Driscoll. She continues to write, “So why is the topic still coming up regularly?”
“A lot of our clients are looking more holistically at global models for shared services. When they step back and remove themselves form the U.S. perspective, they find there is a lot more work to do. They discover many more challenges with country-specific regulations and law,” says Mr. DeMent. “People ask themselves, ‘What do we do, where do we start? Should we jump right into a global business services (GBS) model, which might call for laying down several hubs and delivering processes from those hubs? Or should we move a little more cautiously and start, instead, by setting up governance structures around what’s already in place?’ Whichever choice is made, processes and handoffs must be assessed to make the best decision,” he adds.
According to Mr. DeMent, “Having a well-defined shared services strategy, supported by sound planning, process and technology management, talent development, and a continuous process improvement mindset adds tangential value to the business.”
About the Author
Mary C. Driscoll is a senior research fellow at American Productivity & Quality Center (APQC), a Houston-based nonprofit that provides expertise on business benchmarking, best practices, and knowledge management research. As APQC’s practice leader for Financial Management, she is responsible for identifying and disseminating best practices and metrics used to improve the effectiveness of the Office of the CFO. Mary has been researching and writing about the evolving role of the CFO—and the corporate finance function—for many years.
ScottMadden has been a pioneer in corporate and shared services since the practice began decades ago. Our Corporate & Shared Services practice has completed more than 1,100 projects since the early 90s, including hundreds of large, multi-year implementations. Our clients span a variety of industries from entertainment to energy to high tech. Examples of our projects include business case development, shared services design, and shared services build support and implementation.
About ScottMadden, Inc.
ScottMadden is the management consulting firm that does what it takes to get it done right. Our practice areas include Energy, Clean Tech & Sustainability, and Corporate & Shared Services. We deliver a broad array of consulting services ranging from strategic planning through implementation across many industries, business units, and functions. To learn more, visit www.scottmadden.com | Twitter (https://twitter.com/#!/