HappyOrNot® helps its clients across a variety of sectors to develop their service experience and sales by continuously monitoring and reporting on customer satisfaction levels.The devices can be placed at and throughout each store location, and an automated reporting service provides to-the-hour information and analytical data of visiting customers’ perceived satisfaction.
Benefits realized when investing in the HappyOrNot service:
· Enables your customers to provide immediate feedback on their experience.
· Improves your customer’s satisfaction and loyalty to your store.
· Encourages and motivates your employees to achieve their objectives and improve the company’s overall service performance.
· Provides enterprise-wide reporting to support and enhance your customer-focused decision-making.
HappyOrNot is currently being used by over 200 retail and service chain organizations across 26 countries. Our clients include Dixon's Retail, Sodexo, Country Fair, HEB Grocery Company, Heathrow Airport, Finnair, Carrefour, SNCF, GE Healthcare, Ochsner Health System and several other international and global industry leaders.
“CETW is thrilled to welcome HappyOrNot Ltd. to our event once again[E1] ,” said Lawrence Dvorchik, general manager at CETW. “We pride ourselves on working closely with exhibitors to utilize their feedback and knowledge in a manner that delivers the highest quality experience to attendees, which ensures that our exhibitors’ have the highest quality experience as well.”
“HappyOrNot Ltd. is looking forward to another successful exhibition at CETW,” tells Todd Theisen, Director of Sales, Global. “We warmly welcome all those who attend to visit our booth #227 and become part of the continuously growing list of industry leaders that are experiencing how HappyOrNot service significantly improves customer satisfaction!”
To see HappyOrNot Ltd. at CETW, register at www.cetworld.com with VIP code CEX015
About Customer Engagement Technology World
Customer Engagement Technology World (CETW) delivers strategic, marketing and technical business solutions for organizations focused on enhancing their customer engagement programs through digital media. CETW delivers a first-hand look at emerging technologies and gives you access to case studies and experience from thought-leaders across the industry, focused on leveraging the integration of emerging media across multiple channels to activate customer engagement. (www.cetworld.com)
About HappyOrNot Ltd.
Headquartered in Finland and established in 2009, HappyOrNot® helps its clients in such sectors as retail, services, hospitality, healthcare, transportation, lifestyle and fitness, and public service to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. HappyOrNot has received recognition via several awards and acknowledgments, including the Nordic Retail Awards 2011 and Daily Finance Top 4 in 2013. HappyOrNot is currently being used by over 200 retail and service chain organizations across 26 countries. (http://www.happy-
® & © HappyOrNot Ltd. 2009-2013. Patent pending. Other trademarks belong to their respective owners. All rights reserved.