The integration was done keeping in mind productivity and structure. The toolbar with single sign on provides for enhanced media interactions between the agent and customers over e-mail, sms and web. Earlier this process involved multiple sign ons to run the CRM. The OAUTH based URL reduces the no of clicks and enables agent to maneuver between different tasks in the same window. Seamlessly integrating with the CRM, AMEYO also provided click to call, integrated reports and multiple site data depository.
Speaking on the solution VP business development at Drishti Sachin Bhatia shares with us the fact that "We wanted an intelligent integration to AMEYO which could present information, generate reports, maintain logs both at salesforce and AMEYO. Primarily we wanted to simplify interactions for salesforce for campaigns, individuals and processes. Our Web based URL does all of this with ease thus increasing productivity and maximizing effort from individual agents".
It provides agents quick links in their CRM screen through AMEYO web access. It is built to populate in a single window only and it dumps data both at Salesforce and AMEYO servers so the agent can pull records without having to go through the hassles of signing into a different application. Through its single sign on feature it also aids IT security.
From the designers perspective AVP Technology Prince Singh opines "Our main focus when developing the product was on smooth and clean integration which could bind disparate applications in salesforce. Com . This is what it does it provides a quick access toolbar to the agents to pull up customer information, process know-how, and structure less clicks on the crm to simplify the whole procedure dramatically."
Salesforce.com is the enterprise cloud computing company that is leading the shift to the Social Enterprise. Their cloud platform and apps-including their flagship CRM solution-help employees collaborate easily and connect with customers. And thanks to the cloud, all of it comes with low cost, low risk, and fast results. Their 100,000+ successful customers tell the story best.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti offers communications solutions that empower more than enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration)