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Follow on Google News | Managing conflict in the workplaceTrevor Brennan explains the process behind accepting and resolving conflict in the workplace.
By: Trevor Brennan We (as humans) react to suggestions and comments based upon on our own perceptions, and these tend to trigger strong emotive responses. By understanding how to resolve conflict, we can channel frustration into meaningful direction. Resolution process: 1. Discuss the conflict: Listen to others' opinions with empathy, without interruption, and try to understand the opposing view. Remain calm throughout. 2. Agree the problem: Sometimes, the perceived problem is not the same! Clarify what the key issues are. 3. Brainstorm potential solutions: For true satisfaction, everyone should have an input into potential solutions. 4. Negotiate to a win-win-win: End
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