Matrix42 announces first mobile IT Service Management App with Service Catalog & Incident Management

Oct. 16, 2013 - PRLog -- Matrix42 (http://www.matrix42.com) today announced the launch of M42Mobile HD – the first iPad App for mobile IT Service Management that features Incident Management and a Service Catalog. Service Desk technicians use the app to manage open incidents on the move, employees can use it to easily order services from the IT Service Catalog. Additionally, through the integration of company messaging, knowledge databases and company address books, mobile employees always have access to the very latest corporate information.

With the Matrix42 iPad App, organisations can further increase the efficiency of their onsite IT support, and provide mobile users with even easier access to ordering and support processes. With its attractive user interface, the new iPad App provides optimal self-service functionality and offers exactly what organisations and users increasingly want: an easy to use mobile tool for communicating with corporate IT.

Manage incidents on the move

“Service Desk technicians can log new incidents from anywhere – whether that’s at the user’s desk or out of the office,” explains Andreas Jacob, Director Product Management at Matrix42. “In addition to working on, managing and resolving incidents on the move, Service Desk technicians can quickly access the knowledge base, or inform users about planned maintenance or downtime. The experts have access to all the relevant information at a glance via the incident dashboard. This provides a clear overview and enables technicians to provide support wherever it is most urgently needed.”

Always right up to date

In addition to numerous Service Management functions, M42Mobile HD also provides a central hub for company announcements. By integrating the company’s Facebook and Twitter feeds, announcements about maintenance windows or downtime, and a centralised address book, users – and especially mobile workers – are always up to date.

Mobile Service Catalog

Using the mobile Service Catalog, users can order hardware, software or other IT services anytime, anywhere. Managers can also authorise orders from employees on the same basis, dramatically accelerating the approval process and ensuring compliance with corporate policies. Users and managers always have full transparency over the status of orders and the running costs of services that are already being used. Services that are no longer needed can be returned easily and conveniently with associated cost control benefits. Thanks to the intuitive interface, users can be up and running very quickly with no special training required.

M42Mobile HD – available free from the iTunes App Store

M42Mobile HD is available immediately as a free App. Users with access to Workplace Management 2013 from Matrix42 can download the Matrix42 iPad App from the iTunes App Store and use it to further enhance their unified Workplace Management environment. Further information is available at http://www.matrix42.com/m42mobile-ipad/