Compuware APMaaS Simplifies Mobile, Web and Third-Party Problem Resolution

Oct. 9, 2013 - PRLog -- COMPUWARE Perform Global User Conference, ORLANDO--October 9, 2013--Compuware Corporation , the technology performance company delivering a new generation of application performance management (APM), today announced the availability of the new Compuware APMaaS Platform. The platform now offers a simplified, zero-configuration user interface for quick time-to-value. Customers are now able to manage mobile, web, and third-party performance, powered by its global third-party service monitoring platform, Outage Analyzer, in a single view. Performance management is now easier and more powerful than ever with the APMaaS platform, resulting in faster problem resolution, increased website uptime and optimized user experience for customers.

The breadth of its synthetic monitoring platform—which includes the broadest browser, real user and mobile coverage on the market—sets Compuware APMaaS apart from other solutions. Additionally, automatic third-party service monitoring takes it far beyond what other synthetic monitoring services offer.

“Our customers leverage third-party providers for a variety of strategic reasons including performance optimization, social, web analytics and advertisements,” said Steve Tack, Vice President of Product Management for Compuware’s APM business unit. “Generally, third-party performance is outside the control of IT operations, but they still need visibility into their performance because it impacts the overall user experience. By providing a simple and easy way to automatically identify third-parties and monitor them proactively, companies are able to ensure third-parties are positively supporting the business.”

The new generation APMaaS platform now includes:

• Zero-Configuration Performance Dashboard: The new performance dashboard delivers instant value to IT operations, application owners, and application support teams from Compuware’s APMaaS Synthetic Monitoring platform via a web interface. It provides a real-time global perspective of performance, availability, alerts, errors and more, including third-party application components. It makes data collected by Compuware’s APMaaS global synthetic monitoring network easy to understand and navigate.

• Automatic Third-Party Service Monitoring and Analysis: New third-party service monitoring is powered by the Outage Analyzer technology platform. Utilizing the collective intelligence of the Compuware APMaaS platform, the analytics engine automatically detects third-party services and analyzes them in real-time for global or regional outages and performance degradations. New with this release is the personalization of outage information. Compuware APMaaS now automatically identifies which third-party customers are using, what the real-time performance of third-parties is for them, and proactively notifies customers in real-time if a global or regional outage or performance degradation is detected or is affecting them.

Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today’s    most challenging modern applications including mobile, cloud, big data and SOA. Compuware APM optimizes and monitors tens of thousands of applications for more than 5,000 customers, large and small, around the globe. Through the lens of end-user experience, our customers enjoy faster performance, proactive problem resolution, accelerated time-to-market and reduced application management costs through smarter analytics, advanced APM automation and a unique performance lifecycle foundation.