The ESi award, short for Ease of Service during interactions award, is a new award category introduced to this year’s Australian Service Excellence Awards. Compared to the other categories in the awards program, the ESis are a more inclusive awards category that is based on direct customer feedback on the ease of service during interactions with an organisation.
For establishing the awards nominees, thousands of consumers from across Australia were asked for feedback on their experiences with more than 300 businesses across 22 product and service categories. Based on the feedback, Click Energy was nominated for the ESi award.
Says Click Energy’s Marketing Coordinator Mallory Martel about the ESi nomination: “We are thrilled for being nominated and are happy to see that our hard work at trying to achieve higher customer satisfaction rates has paid off. I believe that Click Energy’s concentration on online customer service has had a positive impact on our customer satisfaction rates. Especially because people do not need to worry about being on hold to talk to us – they can just send us an email instead. Despite the nomination we are continually thriving to improve our customer service and take all feedback on board.”
The Service Excellence Awards, which are organised annually by the Customer Service Institute of Australia (CSIA), will see their 12th year on October 9th at the Crown Palladium Ballroom in Melbourne. Over the 12 years of operation, the Australian Service Excellence Awards have become one of the most significant multi-industry and government awards in Australia.
About Click Energy
Click Energy is a Melbourne-based electricity provider established in 2006, serving customers in Victoria, New South Wales and Queensland. The company is unique in being the only energy supplier that operates completely online, hence lowering its operating costs and transferring those savings to their customers.
For more information about Click Energy, please visit www.clickenergy.com.au.