How Tech Support Can Drive World-Class Customer Experiences

Sept. 13, 2013 - PRLog -- Today, the success or failure of a company relates directly to the quality of the customer experience. Regardless of how service leaders work to handle more complexity, drive down costs and enhance the customer experience, a poor customer service experience can instantly go viral with a tap, tweet or post.  When customers reach out for technology support it offers a strategic opportunity for companies to take customer experience to the next level, cementing a company's good reputation now and into the future.

According to Forrester, “Nearly all customer experience decision-makers (93%) say that a good customer experience is one of their top strategic priorities, and 75% say they want to use customer experience as a competitive differentiator. Customer service is the cornerstone of a company’s customer experience strategy.”

Join James Morehead, VP Product Management and Corporate Marketing at Support.com and our own OI experts as they demonstrate, using case studies and best practices, how companies employ tech support services to create a differentiated customer service experience. You'll learn:

Why technology support is a strategic imperative for more companies than ever before.
Strategies for impacting customer experience across the spectrum of technology support.
How to combine free and premium technology support offerings to reduce costs, enhance the customer experience and even create new revenue streams.

Featured Speakers:

James Morehead,  Vice President, Product Management and Corporate Marketing, Support.com
Tony Mataya, Principal, Avasant

Date: September 26, 2013

Registration: www2.gotomeeting.com/register/213627698

Sponsored By: Support.com