SNCF stations and connections, with the mission of development and management of 3,000 stations serving French travelers, as well as the invention of new services to create mobility hubs, decided to select HappyOrNot customer satisfaction monitoring and improvement solution for national implementation.
Travelers vote by pressing the smiley that corresponds to their satisfaction. The vote is anonymous, candid, and spontaneous. Analysis of this data enables SNCF to evaluate the quality of services and facilities offered, and, if necessary, implement appropriate improvements.
“HappyOrNot solution was easy to implement. With a quick takeover of the administration, it allows us to evaluate our services to provide the necessary daily customer satisfaction improvements.”
Ville Levaniemi, Co-Founder, Vice President of Sales of HappyOrNot Ltd. on cooperation:
VP Sales and Marketing, Co-Founder, HappyOrNot Ltd.
+358 44 547 6802
Headquartered in Finland and established in 2009, HappyOrNot® helps its clients in such sectors as transportation, retail, services, hospitality, healthcare, lifestyle and fitness, and public service to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. HappyOrNot has received recognition via several awards and acknowledgments, including the Nordic Retail Awards 2011 and Daily Finance Top 4 in 2013. HappyOrNot is currently being used by over 200 retail and service chain organizations across 24 countries. Client companies include organisations like Carrefour, Heathrow Airport, Aleris Healthcare, Turkish Airlines, Migros, Delhaize and Decathlon.
HappyOrNot in France
T: +33 672 790 390