New Online Service Enables Medical Staff to Overcome Patient Anger over Delayed Appointments

IRVINE, Calif. - Sept. 11, 2013 - PRLog -- Most healthcare practitioners admit they unintentionally keep a significant number of patients waiting on a daily basis.  A recent nationwide study by Vitals revealed that "patients wait on average 21 minutes to see a physician."

For physicians and their practice administrators, its very unrealistic to try and eliminate patient wait times. The main issue is how to keep patients happy when a appointment delay goes well beyond the norm.

One common practice management technique is to address the time delay head on.  It has been recommended by customer service expert Lee Tomlinson that after 15 minutes of waiting "have the receptionist talk to the patient in person and apologize...when it gets to a 30-plus [minute] wait, give your patients some type of gift...to acknowledge their inconvenience."

A new service called txtMovies (http://www.txtmovies.com) enables medical offices to easily deliver an inexpensive gift (less than $2) to acknowledge a patient's inconvenience. txtMovies delivers Redbox(tm) Movie Rental Codes via text message (SMS) enabling patients to rent a DVD or Blu-ray (tm) disc.

Redbox is the nationwide kiosk leader in DVD and Blu-ray(tm) Movie Rentals having delivered over 3 billion discs and operating the largest network of rental kiosks (34,500 locations) making it easy for patients to find a convenient location to rent their desired movie.

At only $1.99 per delivered code, txtMovies is cost effective and provides patients and their family/friends with a couple of hours of true entertainment.

In addition to making up for delayed appointments, Movie Rentals make excellent "thank you" or "birthday" gifts for patients.  Gifts of Movie Rentals can also be used for employee/staff/volunteer appreciation as well.

Click here (http://www.txtmovies.com/demo) for a demonstration of how txtMovies works.
Click here (http://www.txtmovies.com/home/create-an-account) to create a txtMovies account.

About txtMovies
txtMovies enables businesses to deliver customer appreciation via cost effective, easy to use tools. In addition to texting Movie Rental Codes, we offer custom texting solutions. Our customers come from a variety of industries including healthcare, automobile, financial services, retail, associations and not for profit. For more information please visit www.txtMovies.com.