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Follow on Google News | Intelemedia And O’currance Announce Voip IntegrationBy: O'Currance According to Jon Brown, Vice President of Operations at O’Currance Teleservices, “this is a great step for our clients. Working with Intelemedia gives us a better understanding of clients’ needs, goals and desires. We know the Intelemedia account teams are looking at clients’ various media purchases, analyzing conversion rates, returns, capacity forecasts and designing optimal routing strategies. In turn, this allows us to focus on call center operational aspects such as appropriate efficiency and abandonment rates. Together, we focus on what the client needs to be successful.” VoIP as a routing tool technology is aligned to support the needs of both clients and call centers. VoIP allows call centers greater flexibility to expand and to regress efficiently. Direct response campaigns, by their nature, need to respond to market conditions. An uptick in calls requires an increase in capacity – not only more agents but also the capacity for more calls. With VoIP, the uptake is easily accommodated. Furthermore, call centers can minimize costs of adjustments of back-office services by using VoIP. Less back-office IT work means faster response time and lower costs for the client. The call center can focus on the success of the campaign, rather than responding to back-office issues. David Schreck, CEO of Intelemedia, stated “we have a long and successful relationship with O’Currance and are pleased to have the company as a valued member of our Leader’s Choice program. Not only are their agents outstanding, their back-office technology represents some of the best the industry has to offer. Now with the VoIP integration between our two organizations, we can provide clients further value as well as operational efficiencies. Our goal is to continue applying proven technology to our services to enhance our clients’ performance along every aspect of the teleservices environment we touch. The VoIP integration between Intelemedia and our call center partners is yet another example of how we intend to lead our product category in the market place.” About Intelemedia Intelemedia improves sales results and enhances customer experience for clients by offering a new breed of call center services that combines an industry-leading technology platform uniting top performing agents from multiple call center companies. One contract, one platform, one invoice makes it easy for companies who want actionable reporting and analytics and only the best-of-breed agents on their programs. Since 1993, Intelemedia has developed elegant telephony and database solutions for the call center industry that transform how organizations more effectively manage call handling and caller experience within their customer service and sales acquisition environments. Intelemedia is privately held and located in Plano, Texas. For more information visit www.intelemedia.com .About O’Currance Teleservices With operations in Utah, Canada, India and the Philippines, O’Currance is one of the leaders in the direct response telesales industry ranked among the Top 50 Teleservices Agencies in the world. Founded in 1994, O’Currance is committed to its clients and responsible for its agents. In 2012, O’Currance extended its services globally, becoming a part of the well-known Fusion BPO Services Group with multilingual support and a broad range of services from outbound sales to lead generation. O’Currance’ For more information, contact Donna Hegdahl (972)717-3500 x222 OR via e-mail at donna@transsynergy.com End
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