“Both service and user-friendliness have always been central to our business,” says Andreas Jacob, Product Management Director at Matrix42. “That’s why we made an early effort to develop our processes according to best practices from ITIL. PinkVERIFY 2011 certification makes us one of the few European companies able to offer clients this standard, and it is frequently a requested feature during the vendor selection process.”
Matrix42 were awarded the Pink Elephant quality label for eight processes:
service level management
service portfolio management
service catalogue management
service asset management
Matrix42 has put service at the heart of both the structure and functionality of the software. For example, it is clearly visible through the automated workflow of IT processes, that there is seamless communication between IT departments and end users. This is how Matrix42 ensures that IT departments can act as local service providers, ensuring all costs and processes remain transparent. A capacity for integration into all kinds of technical and commercial systems is equally ground-breaking, as this is the only way in which uniform processes can be developed. These, in turn, are a requirement for comprehensive analysis and reporting.
Pink Elephant (http://www.pinkelephant.com) has been providing an independent and widely respected ITIL certification programme since 1998. In order to be awarded the PinkVerify quality label, the processes tested must conform to the ITIL 2011 process model.
ITIL compliance is becoming increasingly important for companies, not only because legislators are demanding ever more clarity and transparency in business processes, but also because organisations are regularly obliged to respond to new guidelines such as Basel II.
“These criteria are of particular importance to companies aiming for long-term success in international markets. In the short term, the more transparent and user-friendly software systems are, the greater its effect on company efficiency will be,” says Andreas Jacob.