Partridges looked at a number of solutions, and selected the fully integrated solution from In-Tech and Anderson Zaks as it mostly closely matched its requirements. The retailer implemented the EPOS solution first, and once this was well established within the business completed the second part of the project which was to introduce the card payment processing from Anderson Zaks. Faster processing at checkout has significantly improved customer satisfaction, and the company now has much higher visibility of purchase and sales data for each of its stores.
Ian Willard, a Director at Partridges who lead the project commented; “The implementation has been well managed and we have been very happy with the service. The integrated system has solved the issues that we had, and we are now processing card payments in about half the time that it used to take. This has reduced queues and significantly improved customer satisfaction, which was the aim of the project.”
The RedCard solution handles all cards including credit, debit and charge cards, using Chip & PIN, contactless and magnetic stripe technology. In addition the system can cater for e-Top Up, gift cards, dynamic currency conversion and loyalty transactions.
Ian Willard added; “We now have a reliable POS and card payment solution in place that will support the business going forward. We are able to analyse sales data more effectively, which helps with merchandising decisions. What we particularly like about the In-Tech/Anderson Zaks solution is that the system will grow with us. The technology is now in place for when we are ready to take the next step, namely Contactless Payments, where customers will simply tap their contactless enabled cards to make payments. This will again speed up checkout for our customers.”
Iain High, Managing Director at Anderson Zaks concluded: “At Anderson Zaks we are committed to providing our partners and customers with flexible options to best meet their card processing needs. We pride ourselves in remaining independent, which means that we can take the best technology to develop innovative solutions to meet evolving card payment requirements such as online, mobile, and contactless, that are reliable, fast and most importantly, secure.”
NOTES to EDITORS
Partridges is one of the few family run food shops in Central London and is still supplied by some of its original suppliers. Established in 1972, now with five shops, a food market, a bistro and a thriving online business, Partridges has expanded while retaining its original ideal ‘above all, to be the best. The retailer has a growing export business for its own label products and places great emphasis on organic and environmentally friendly products. In 1994, Partridges was granted the Royal Warrant as Grocers to Her Majesty the Queen.
For more information please visit: www.partridges.co.uk
In-Tech was formed in 1991, and provides a wide portfolio of software products that are installed and supported at a continually growing number of customers in the retail, wholesale and distribution sectors. In-Tech products are targeted at businesses whose requirements are for fully integrated and highly functional business software, which is also easy to install and use.
In-Tech has established partnerships with hardware, software and services vendors to enable customers to easily source complete and fully integrated solutions. Company operations revolve around a strong core of experienced IT people who operate well as team players due to long term relationships that had developed over many years.
For more information please visit: www.in-techsystems.co.uk
About Anderson Zaks
Anderson Zaks is a leading Omni-channel Payment Service Provider (PSP) based in the UK. We deliver highly reliable, fast and secure payment processing services to many thousands of businesses located across the UK and continental Europe.
We address the payments needs of small and medium sized enterprises through to multi-national corporations. We operate in a variety of markets through sector specialist partners. Our customers benefit from flexibility, personalized customer care, our independence and extensive experience.
RedCard Processing Services provide authorisation, settlement and a range of value added transaction services. We support Chip and PIN, contactless, NFC and e-Commerce transactions and have connections to all UK and many European acquirers.
We take security very seriously, our RedCard Processing Service is PCI DSS Level 1 certified, our RedCard Applications are PA-DSS validated, and we are fully approved by Visa Europe and MasterCard.
For more information about our company, our RedCard Processing Services and RedCard Applications please visit: www.andersonzaks.com
For further information, please contact:
t. +44 (0)1344 317910
t. +44 (0) 1491 639500