Virtusa Partners with Pegasystems to Help Healthcare Organizations Accelerate Business Outcomes

Sept. 10, 2013 - PRLog -- WESTBOROUGH, Mass., –(September 9, 2013) –  Virtusa Corporation , a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience, is working closely with Pegasystems  on implementations of its Product Composer System (PCS) framework, an agile solution designed to help healthcare companies rapidly and successfully develop and manage innovative healthcare products. For the past several months, Virtusa developers have worked alongside Pega and its early adopter customers to help develop the latest version of PCS, and provide best practices implementation feedback.  Virtusa, a Platinum Pegasystems Partner and leader in the healthcare IT industry, will be a key strategic partner as healthcare companies make the transition from claims-centricity to customer-centricity, enabling them to develop innovative healthcare products and drive customer satisfaction.

“The healthcare industry is changing before our eyes, rapidly adopting new technologies to become more customer-centric,” said Frank Palermo, senior vice president and global head of  the technology solutions group at Virtusa. “Pegasystems PCS is a flexible solution that will instantly make healthcare companies more responsive and competitive, and we look forward to helping them make this important transformation quickly and successfully.”

“Pega’s PCS framework simplifies and enhances product design and automates product approval, driving innovation, regulatory compliance and helping to accelerate time-to-market for healthcare offerings,” said Susan Taylor, healthcare business line leader at Pegasystems. “It helps enhance organizations’ ability to fulfill product promises and achieve high net promoter scores, while bringing transparency, consistency and accuracy into important customer experience areas such as Service, Sales Enrollment, Authorizations and Claims.”

“The Pega PCS solution fosters innovation by providing flexibility and enabling customization that can differentiate an organization in a competitive marketplace,” said Stuart Chandler, vice president and global head of the BPM practice at Virtusa. “But every company’s challenges are different, and we believe that our vast knowledge of the healthcare industry and customer experience technology enables us to more effectively prepare our healthcare clients for sustained success.”

“Virtusa has been a key contributor in building the Pega PCS community of users.  Whether working with Pega developers to enhance the PCS framework or helping an early adopter customer with implementation, Virtusa’s team is delivering what customers need to turn the product benefit requirements of health reform into competitive opportunities,” stated Susan Taylor. “Virtusa will be instrumental in helping PCS customers rapidly capitalize on the new market opportunities in front of them.”

Virtusa has deep expertise implementing solutions that leverage powerful technologies such as BPM, CRM, ECM, CEM, DW/BI and mobility. This expertise, combined with the company’s vendor-agnostic, business-driven approach and long-standing relationship with Pegasystems puts the company in an ideal position to not only help clients roll out PCS, but to create and implement innovative solutions that address the changing demands of the healthcare industry. Earlier this year, Virtusa was named a Pegasystems Platinum Partner, Pegasystems’ highest partnership level. Virtusa received this honor based on its success implementing large-scale, high-quality, complex BPM projects using Pegasystems’ BPM platform.