Mohammed Moutaz Khayyat, CEO of Khayyat Contracting & Trading, says: “In KCT we have an integrated management system. We have procedures for everything: safety, health, environment and quality, and on the procurement side, we are intent on the careful pre-qualification of subcontractors.”
Adnan Qamar, SHEQ manager at KCT, notes: “For quality we have an internal audit procedure, management reporting, a facility for customer complaints, benchmarking, method statements, a non-conformance procedure and inspection plans – we have strong procedures for the quality.”
KCT’s QAQC department makes the distinction of quality assurance as how to implement the procedures while verifying the results and quality control as how to implement this process.”
Qamar explains: “The first thing clients look for in a contractor is that it provides good quality products - that is why we take our procedures in serious consideration. On every project we have a QAQC manager, instructors and a fully-fledged team of engineers responsible for on-site testing and inspection, as well as a training coordinator at head office.”
On top of this a final verification is carried out at the warehouse, before and after each delivery and prior to the use of any material on-site, so the process of quality evaluation is continuous.
Qamar adds: “We also have a continuous feedback procedure and we actively engage with clients to receive and appreciate their feedback as a means to further ameliorate our procedures.”