ManageEngine Positioned in the Gartner Magic Quadrant for IT Service Support Management Tools

Sept. 5, 2013 - PRLog -- Dubai, UAE - September 5, 2013 - ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc., in the “Niche” quadrant of the 2013 Magic Quadrant for IT Service Support Management Tools¹.
"We believe our entry into the 2013 Magic Quadrant for IT Service Support Management Tools confirms ManageEngine's progress and validates our long term commitment to provide the best-in-class IT management software," said Raj Sabhlok, president of ManageEngine, a division of Zoho Corp. "We consistently receive overwhelmingly positive feedback from our ServiceDesk Plus customers, and that feedback is a powerful complement to the Gartner findings."

ManageEngine provides a downloadable, quick and easy-to-use help desk solution. In addition, customers report that ManageEngine is easy to work with and can incorporate customer feedback into the product with quick release cycles.

With ServiceDesk Plus Enterprise Edition, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. ServiceDesk Plus lets users proactively identify problems and recommend solutions, ensure service consistency, increase customer satisfaction with IT services and increase efficiency in service delivery.

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Gartner does not endorse any vendor, product or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

¹Gartner, Inc., Magic Quadrant for IT Service Support Management Tools, by Jarod Greene and Jeffrey M. Brooks, August 20, 2013

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is comprehensive help desk software with integrated asset and project management capabilities built on ITIL framework. ServiceDesk Plus is trusted by more than 20,000 companies across 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises - including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China