Maiken O’Byrne, Head of Client Support at Sonru, commenting on the white paper’s publication, “Over the years, the client support team has received many favourable comments, emails and tweets thanking us for our efficiency and friendliness. Today, we reveal the empirical data that puts this content on the record and we’re glad to announce that the figures have not let us down.”
Sonru's first response time is more than 20 times faster than both the web applications industry and Zendesk's global benchmark.
Sonru provide multi-channel support with the appropriate staffing and skills to engage and resolve support issues.
Sonru performs well above average in terms of self-service customer support.
94% of candidates are satisfied with the Sonru support received, a ranking of over 10 percentage points above both the web applications industry and the global benchmark.
Over 60% of Sonru agents record 100% satisfaction while 88% of Sonru agents record over 90% satisfaction.
To receive a copy of the "Supernormal Satisfaction: