Social Herd to Provide Leadership and Strategy at Customer Response Summit Detroit

WINNIPEG, Manitoba - Sept. 4, 2013 - PRLog -- WINNIPEG, Manitoba. September 4, 2013 – As a leading provider of social media customer care,Social Herd (http://socialherd.com/) will be facilitating a ‘Shark Tank’ Breakout Activity during Customer Response Summit (http://www.cvent.com/events/customer-response-summit-detroit/event-summary-6075d239bda5468caebdb8b4953dd070.aspx), which takes place September 9 to 11 at the MGM Grand (http://www.mgmgranddetroit.com/) in Detroit, Michigan. Matt Wheatley, Director of Sales and Business Development at Social Herd will be sharing use case examples to demonstrate how various industries are currently managing their social media engagement (http://socialherd.com/services/engagement/).

“The forum provides a platform for leaders to share best practices on how to serve the new connected consumer,” states Chad McDaniels, Chief Networking Officer at Execs in the Know (https://www.facebook.com/ExecsInTheKnow). “Social Herd has been a tremendous partner in helping organizations to identify their strategy for social engagement.”

Attendees will have the opportunity to tour social call centers, review case studies, participate in a number of discussions and activities, and listen to speakers from innovative brands across many industry segments. The show will touch on the themes of multichannel customer experience, how to use big data, and agent utilization. Morgan Stewart, Senior Manager of Sales and Marketing at 24-7 Intouch (http://www.24-7intouch.com/) will also be attending.

“The level of interactivity at Customer Response Summit is always fantastic,” said Matt Wheatley. “The Shark Tank group activity in particular allows attendees to share expertise and collaborate with each other in teams. Our business provides a focused approach to social customer care and engagement, and I look forward to contributing insight to the dialogue.”

For more information about Customer Response Summit Detroit please visit http://ow.ly/nY4zY (http://www.cvent.com/events/customer-response-summit-detr...). To schedule an appointment in advance with Social Herd or 24-7 Intouch (http://www.24-7intouch.com/), please contact Matt Wheatley atmwheatley@socialherd.com (http://mailto).

About Social Herd

Social Herd (http://socialherd.com/), a 24-7 Intouch (http://www.24-7intouch.com/) company, provides all inclusive managed social media services, including the technology, people and best practices required to monitor, moderate, and engage with your customers in the social web. With over 10 years of experience in customer service, Social Herd (http://socialherd.com/about/) acts as a true social contact center, focusing on operational metrics to measure impact on your business.

About Execs in the Know

Founded in 1999, Execs in the Know (https://www.facebook.com/ExecsInTheKnow) are advocates of the customer experience industry, connecting people through knowledge sharing. They provide awareness and highlight important trends and strategies in the industry, to build a better connection with customers. The group has created a worldwide community of over 40,000 service professionals and facilitates conversations amongst them through various virtual and live networking opportunities.

Media Contact:

Social Herd & 24-7 Intouch

Alyssa Pitura

Marketing Coordinator

204-318-3019

marketing@24-7intouch.com

socialherd.com | @SocialHerd (https://twitter.com/socialherd/)