Top 5 admissions by VAC personnel:
1. “we know that we are lousy, frankly!”, Jennifer Inglis, Area Director for Alberta & NWT, Veterans Affairs Canada
2. “there was no investment made in hiring people ... who had the skills we really need”, Jennifer Inglis, Area Director for Alberta & NWT, Veterans Affairs Canada
3. “Sometimes we are very difficult to deal with honestly, I'm not going to lie about that!”, Jennifer Inglis, Area Director for Alberta & NWT, Veterans Affairs Canada
4. Veteran asks case manager about VAC denying coverage of special life saving medication asking if its OK if he goes without it for a couple days. “that's your decision!”, Brian Rees, Case Manager, Veterans Affairs Canada
5. Veteran advises that his case manager is not following the Area Directors procedures and refuses to provide benefits, “Ya, I'm concerned he thinks that too!”, Jennifer Inglis, Area Director for Alberta & NWT, Veterans Affairs Canada
Veterans Affairs Canada is not designed to help the current type of veterans now in need of treatment and benefits as a result of a broad range of service related injuries. According to VAC it is designed for the 90 year old veteran who requires meds for dementia and long term care and admits they are lousy at what they do. VAC protects the privacy of its personnel above that of its clients ... leaving veterans in life threatening situations.
VAC operates as an accounting department, seeking to safeguard its budget and ... with little or no regard for veterans health and safety. Its policies and procedures have no checks and balances ... It is particularly disturbing to discover that VAC deliberately insulates itself from its clients through ... VAC provides contradictory information to clients and consistently disregards the Privacy Act ...
This report proves 20 recommendations based on actual situations:
VAC medical personnel should contact veterans physicians who have generated medical reports which are unclear or highly technical.
VAC case managers should contact CF personnel to verify injuries are service related.
VAC Adjudicators should contact specialist physicians to clarify the nature of the injury.
Veterans should be given the opportunity to discuss their case with covert units and case managers prior to decisions being made.
VAC Operators should forward calls to the requested VAC employee without screening, inquiring as to the nature of the call and other questioning.
For more information:
Intelligence Officer (G2 Retired, Head of Military Intelligence)
About the Author:
Glen Gieschen is an internationally known spokesperson, intelligence specialist, and professional security consultant with 21 years of experience.
Mr. Gieschen was the head of military intelligence for 41 CBG and briefed the commander and senior staff regarding threats to the Canadian Forces.