Does NY Mayoral Candidate's Former MTA Leadership Keep Him from Winning?

NEW YORK - Aug. 30, 2013 - PRLog -- New study that shows how MTA Kiosks actually help riders miss trains, casts a new light on the prospects of candidate, Ray Lhota, in New York's Mayoral race.

As the former head of the MTA, running for Mayor, it is worth asking: how can a man who presided over a system that turned the simple act of buying a train ticket into a Kafkaesque nightmare run a city as complex as New York?

The MTA ticketing kiosk is a metaphor for what can go wrong when institutions go digital. It violates critical rules of user interface - from ease of use (it asks for too much information, confuses the user, faults them for errors) and then punishes them with a surcharge and threat of eviction from the train.

Voters are entitled to ask how this would translate into City Mayoralty.

It takes 8 screens to buy a train ticket at an MTA kiosk. This article shows, step by step, how complicated this is. With a design architecture that has been called a "masterpiece of misdirection and confusion" it raises two significant issues: why would this not be changed - since it is software-based - and why does the MTA punish the passengers with fines and the threat of eviction from the train?

With this kind of background, how would this former transport executive operate as a mayor?

The full article can be read at:

bit.ly/1dq1KM1

or

www.ibreakfast.blogspot.com