Currently, the biggest obstacle to managing guest sleep experience in the hospitality industry is the difficulty detecting and resolving noise issues before guests become dissatisfied with their hotel stay. This challenge is known all too well by hoteliers and frequent travelers alike. According to the J.D. Powers North America Hotel Guest Satisfaction Index, noise disturbances have been named as one of the top guest complaints for many years. “Hotel guests are paying for a quality sleep experience and they trust the hotel to provide it,” says John Bialk, President and Co-Founder of Quietyme, Inc. “If they do not get a good night’s rest, all the other exceptional customer service initiatives throughout the hotel become dramatically less relevant.”
The revolutionary solution from Quietyme works by measuring the decibel level throughout the property in real-time and providing staff with the exact location, intensity, and duration of noise-related disturbances. Armed with this comprehensive and timely information, staff can address threats to guest sleep experience the moment they start, rather than the current method of helplessly allowing them to reach a level or duration that causes a guest to complain to the front desk or write a poor review online. In addition, Quietyme’s periodic reporting reveals trends to inform long-range sleep experience planning and other business decisions such as identifying exact locations to consider repairing or replacing noisy mechanicals, adding sound dampening elements, or undertaking larger remodeling projects.
“By proactively managing sleep experience with Quietyme,” according to Bialk, “hotels will see a decrease in guest compensations, a growth in customer loyalty, and an increase in positive customer reviews.” Positively influencing these key guest satisfaction indicators is a win-win for hotels and their guests. With Quietyme, guests are more likely to get the sleep experience they are paying for and hotels will see in increase in their profit.
About Quietyme, Inc.
Based in Milwaukee Wisconsin, Quietyme provides customer experience solutions for the hospitality, healthcare, and rental property industries. Quietyme’s solutions help increase customer satisfaction ratings, reduce the costs of retention, and increase revenue.
Quietyme’s services monitor the environmental quality of rooms and other indoor spaces for noise disturbances, variances in temperature, and humidity. Hospitals, hotels, and other property owners can use Quietyme’s services to ensure that quality standards are being met for their patients, guests, or tenants.