The CSI Study, now in its 13th year, is designed to measure owner satisfaction. In order to qualify for the study participants must have owned their vehicles between 12 to 24 months must have visited an authorized dealer’s service department for maintenance or repair work during the past six months. The CSI focuses on five factors: service quality, service facility, vehicle pick-up, service advisor, and service initiation. The customer satisfaction score measures the performance of the dealers in meeting customers’ expectations of their aftersales experience.
Since entering the Chinese market in 2004 Cadillac continues to expand its array of services and lineup of models sold. In the first seven months of 2013 sales in China rose 40.4 percent on an annual basis to 23,346 units due, in part, to Cadillac’s continue dedication to customer satisfaction.
ABOUT JIM HUDSON BUICK GMC CADILLAC SUPERSTORE
Located minutes from downtown Columbia, South Carolina, Jim Hudson Buick GMC Cadillac is Columbia’s #1 Buick and GMC dealer with more than 30 years of experience, along with being the only authorized Cadillac dealer in Columbia. Jim Hudson Buick GMC Cadillac was voted the Best New Car Dealership for ten years in a row by The State newspaper’s yearly Reader’s Choice poll. For more info please visit www.jimhudsonsuperstore.com or stop by at 4035 Kaiser Hill Rd, Columbia, SC 29203