Oman to improve customer service across the Sultanate during Customer Service Week

Aug. 26, 2013 - PRLog -- Oman to improve customer service across the Sultanate during Customer Service Week

Muscat, 25 August 2013 - Developed in cooperation with Ministry of Commerce and Industry (MOCI) and officially supported by the Authority for Electricity Regulation (AER) Oman, the second annual Oman Customer Service Week will take place between 29th September and 1st October 2013 at the Radisson Blu, Muscat. His Excellency Ahmed bin Hassan Al Dheeb, Undersecretary, MOCI will officially open the event on the morning of Sunday 29 September. The Conference will include a case study from Buthaina Mohammed Al Kindi, Head of Commercial Information Section at MOCI, on the successful One Stop Shop initiative.

Oman Customer Service Week 2013 is part of the Sultanate’s overall commitment to improving quality of service in all customer-facing organisations and precedes international Customer Service Week – a global event from 6 - 10 October.

Ian Benfield, Director of Customer Affairs at the AER comments “Customer Service Week is an opportunity for companies to really listen to their customers. A crucial part of this, is for company CEOs, Directors General and senior managers to demonstrate the importance they place on understanding and responding to customer requirements and achieving excellent service by leading from the front.” 

AER, together with National Hospitality Institute (NHI) - Oman, Nawras, Muscat Electricity Distribution Company (MEDC) and Radisson Blu, will be organising a series of events to mark Customer Service Week. Those involved are inviting all customer-facing organisations to do something similar and to promote the week through the staff intranet, website, social media sites, in addition to displaying banners in view of staff and customers. Details of the planned initiatives are available on the Oman Customer Service Week 2013 website.

Robert MacLean, Principal at NHI is keen to address how brand reputation and excellent service can be maintained when contracting or outsourcing, “There must be clear procedures laid down by international brands in relation to outsourcing. Local companies may find it’s easier to outsource themselves without the need of an expensive external brand. To enable a connection between the brands and the local environment, NHI has devised training programmes called ‘Smiles of Oman’ which is aimed at creating a national level of customer service across a range of service sectors”.

In addition, heightened customer expectations, regulatory and potential market pressures have heightened the requirement for utility companies to prioritise customer service. Mansoor Al Hinai, COO Supply at MEDC comments, “We know we have to do more to meet customers’ rising expectations and we are working to improve. We are building better relationships with customers through new facilities in shopping malls, customer own meter reading and enhanced payment options and will continue to develop our services in a manner that reflects our customers’ priorities.”

Oman Customer Service Week, organised by IQPC and GEC, will ensure that customer-facing organisations can learn best practices and hear success stories from leading international brands and companies. The speaker line-up includes senior representatives fromRadisson Blu, The International Customer Service Institute, Lulu Hypermarket, Eithad Airways and Mumbai International Airport.

For more information on the conference, please visit www.OmanCustomerServiceWeek.com,  e-mail enquiry@iqpc.ae or call (+971) 4 364 2975.

About IQPC: IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programmes, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Singapore, Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.

Contact Details:

IQPC

Radhika Sasidharan

Tel: 00971 4 364 2975

Email: enquiry@iqpc.ae