According to an ATG Global Consumer Trend study, 90 percent of customers consider live chat helpful and a Forrester Research report discovered 44 percent of online consumers feel it’s one of the most important features a website can offer.
Pure Chat’s new features focus on streamlining the operator experience for better conversation management and boosting quality assurance with downloadable transcripts. Heightened capabilities include: a revamped interface, reorganized chat queues, autocomplete for canned responses, backed structural changes that support scalability, OnTime Helpdesk integration, audio notifications, operator availability updates and chat filters that allow operators to reorganize their conversations. Best of all, even with these improvements, Pure Chat remains 100% free!
Axosoft CEO Hamid Shojaee states, “We’ve been amazed by the growth Pure Chat has experienced so far. Now we want to enhance the power and elegance of the core features so that any company can take their sales and customer service to the next level.”
Pure Chat was developed during Axosoft’s 30 Day Challenge in 2012, where employees were given the opportunity to take a break from current projects and devise a new, fully-functional product. This intensive, incubated brainstorming and development process is what allowed Pure Chat to launch in just one short month.
“It was a rewarding experience for us to exercise our entrepreneurial freedom and really come up with a product we thought people would love,” lead developer Chad Golob said. “To see the growth it has achieved validates our vision.”
Clients who have used Pure Chat appreciate the ease of use and ability to respond to their customer quickly, ”It’s an excellent mode of communication for our customers to ask a quick question or receive immediate assistance,”
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ABOUT AXOSOFT LLC
Since its founding in 2002, Axosoft has become a leader in the development of agile tools and made a name for itself by producing the #1 selling Scrum software, OnTime. The company’s portfolio of business tools also includes TransferBigFiles.com - one of the fastest cloud-based file delivery services on the web and more recently, Pure Chat, a free application that integrates sales or support chat into websites.