The customer experience begins in the store and continues until after product delivery. In store and online Ikasa carries over 20,000 items for bedrooms, living rooms, dining rooms, and more with the goal of making luxury affordable. At Ikasa, trusted brand names can be found at the guaranteed lowest prices.
Says Ikasa customer Joliany Rodriguez, “I was very pleased with the service offered to me by the employees at Ikasa. They have a wide selection of furniture at economic prices.”
After purchase, Ikasa Furniture Store can deliver furniture to a customer’s home at a very reasonable rate. Customers are notified of when to expect their delivery and given a 30 minute warning prior to delivery. They also receive a follow-up to confirm complete satisfaction. Any issues will be handled quickly and professionally over the phone to determine the appropriate course of action.
“The best part of our Ikasa experience was the delivery,” said Laura Hood, “We had three delivery men...who came to our home...and they were some of the most pleasant people I have dealt with. Their customer service was impeccable.”
Ikasa Furniture Store also offers its customers advantageous financing options. Ikasa believes everyone deserves a home of luxury and thus uses its financing programs to increase affordability. Applying is easy and quick and comes at no cost to the customer. There is no obligation as one may buy or cancel within 90 days with no penalties.
Ikasa also seeks to establish a long-term relationship with its customers. Past customers are often invited back through e-mail for special savings opportunities and promotions. Also, Ikasa Furniture Store offers a one-of-a-kind “Free Parts for Life” program. If during the life of a product a piece breaks or needs repair, Ikasa will order a new replacement part at absolutely no cost to the customer.
Ikasa Furniture Store is located at 1264 Park Street in Hartford and can be found online at http://www.ikasa.com. Ikasa’s 90,000 square foot showroom is open from 10 AM until 9 PM during the week, 8 PM on Saturday, and 6 PM Sunday. Ikasa also has a showroom in Springfield, MA. Visit Ikasa at your convenience to enjoy customer care the way it was meant to be.
About Ikasa Furniture & Mattress
Ikasa Furniture & Mattress is an authorized dealer of Ashley Furniture Industries based in Hartford, CT with a second location in Springfield, MA. Ikasa serves the surrounding communities by offering the lowest discount prices on name brands and luxury furniture. Ikasa strives to improve the quality of living for all it comes into contact with.
(860) 951-9100 (10AM - 7PM EST)
1390 Park Street 2nd Floor
Hartford, CT 06106