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Follow on Google News |  Ifbyphone to Present on The Next Generation Contact Center at ITEXPO Las VegasIfbyphone CEO Irv Shapiro to share his knowledge and expertise on the next generation of contact centers at premier communications and technology event August 27- 29.
By: Ifbyphone At ITEXPO Las Vegas, executives, technology buyers, sellers, resellers and manufacturers from companies of all sizes and industries will assemble to forge new business partnerships, collaborate and learn together and from one another. Dozens of conferences sessions, keynotes and panels will be focused on helping attendees move their businesses forward. “The phone plays such a vital role in how businesses today engage with and nurture leads, generate new and repeat business, and support customers,” said Shapiro. “That’s why it’s alarming to see companies that rely so heavily on the phone fail to leverage virtual call center technology to maximize its value. I will be speaking about the next generation of contact center technology to show businesses how to accelerate growth by understanding, controlling, and scaling the benefits they receive from phone conversations.” Voice-based marketing automation is technology that enables businesses to connect, measure, and optimize sales and support calls to generate revenue, improve efficiency, and cut costs. It helps connect and align marketing, sales, and customer support teams so they not only work better, but also work better together. This technology has changed the contact center, opening new doors for customer engagement. Whether it’s the cloud, multichannel communications, unified communications, or mobility, the customer service game has changed, and to win, businesses must adapt accordingly to remain competitive. Shapiro’s ITEXPO panel session will consider the latest contact center technologies that are enabling customer service groups to become more accessible, more responsive, more agile, and more flexible from both an organization and a customer perspective. Registration (http://itexpo.tmcnet.com/ About Ifbyphone: Ifbyphone, the leader in voice-based marketing automation (VBMA), connects, measures and optimizes sales and service calls for businesses and organizations. Ifbyphone’s VBMA solutions capture and manage phone leads and information that often slip through the cracks of traditional marketing automation and CRM software solutions. The Ifbyphone product suite is a set of software-as- About TMC: TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO (http://itexpo.tmcnet.com/ Ifbyphone contact: Steve Griffiths Vice President, Marketing and Product Strategy (312) 765-7952 sgriffiths@ifbyphone.com End
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