The business partnership commenced just over two years ago and has grown from success to success with the team consistently achieving above average results. Mindpearl’s team provides customer service, sales and back office support for New Zealand retailer, Home Direct.
“We are tremendously proud of our Home Direct team and the results achieved to date. We are increasing in staff numbers and we are very excited about the journey ahead as Home Direct’s partner of choice.” says General Manager of Mindpearl Fiji, Mark Mahoney.
In 2009 Mindpearl broke with convention and opened a state-of-the-
About Home Direct
Home Direct is a privately owned New Zealand company that has been in business since 1973. The company is a market leader in the direct selling industry, employing over 180 staff who sell online, over the phone utilizing catalogues, and via mobile shops. The company sells a broad range of products including clothing, nursery, Manchester, audio, visual, gaming, toys, furniture, personal care, health and beauty products, phones, household appliances, white ware, recreation and outdoor products; and offer close to 2,000 products that are available at affordable prices providing customers a one stop shop where they can buy a range of products.
Home Direct is supported through a well-resourced 0800 contact centre in Suva, Fiji by Mindpearl. With convenient opening hours being 8am-8pm Monday to Friday and 9am-5pm on weekends, Home Direct offers customers a quick response time with the trademark Home Direct personal touch.
Mindpearl is a BPO specialist focusing on international, high quality contact centre operations.
Mindpearl have a reputation for ‘spin on a dime’ flexibility and will challenge convention, improve your service offering and deliver a superior customer experience.
Mindpearl’s Sales & Marketing Department
Phone: +61 (7) 3329 6917