Interactive Intelligence to Host “Delivering Social Customer Service” Industry Web Event

Aug. 6, 2013 - PRLog -- DUBAI, United Arab Emirates- Interactive Intelligence Group Inc. , a global provider of software and services designed to improve the customer experience, is hosting a complimentary Web event titled, “Delivering Social Customer Service – More than Just Having a Presence on Facebook, Twitter, and LinkedIn (http://w.on24.com/r.htm?e=644662&s=1&k=BB7A3BB2F2ABF226A0DFD6D2EA6AA1C5&partnerref=WE081313PR),” to be held Tuesday, Aug. 13 at 07:30 p.m. Gulf Standard Time (GST)/ 11:30 a.m. Eastern time (EDT).

 

Already attracting more than 1,300 registrants, this 75-minute webcast (http://w.on24.com/r.htm?e=644662&s=1&k=BB7A3BB2F2ABF226A0DFD6D2EA6AA1C5&partnerref=WE081313PR) is ideal for contact center leaders seeking best practices for developing a social customer service strategy that builds relationships across all communications channels- from voice, email and Web chat, to text, video and social media.

 

The webcast (http://w.on24.com/r.htm?e=644662&s=1&k=BB7A3BB2F2...), which will include an extensive audience Q&A, will be presented by Frost & Sullivan Principal Analyst Michael DeSalles, COMMfusion Principal Analyst Blair Pleasant, and Interactive Intelligence Senior Director of Solutions Marketing Tim Passios.

 

“The requirements for providing quality customer service have changed dramatically as a result of social media,” said Interactive Intelligence Chief Marketing Officer Joe Staples. “One-to-one interactions have extended to one-to-many, and a new emphasis is being placed on relationship building. We designed this webcast to help contact centers develop a strategy that incorporates technology, processes and people so they can fully harness the power of all types of communications channels.”

 

To register for this webcast, click here (http://w.on24.com/r.htm?e=644662&s=1&k=BB7A3BB2F2ABF226A0DFD6D2EA6AA1C5&partnerref=WE081313PR).

 

About Interactive Intelligence

Interactive Intelligence Group Inc.  is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloudor on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last two consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com (http://www.inin.com/Pages/default.aspx).

Product Information Contact:

Mr. Shaheen Haque

Turkey & Middle East Territory Manager

Interactive Intelligence Middle East
Dubai, UAE

Direct phone: +971(4) 4347217

Mobile: +971 (50) 4573186

Email: shaheen.haque@inin.com