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Follow on Google News |  Experts to Join Dr. D. Anthony Miles to Discuss Psychopath Customers and Bad Customer BehaviorExperts, Dr. David Aron, B.J. Bueno, and Nicole Kimmick to appear on Game On Business Talk Radio with Dr. D. Anthony Miles on VoiceAmerica’s Radio Network.
By: VoiceAmerica They will discuss the problem of psychopath customers and bad customer behavior. Bad customer behavior is on the rise in most retail and service related industries. Workers in these industries have been assaulted, yelled at, cursed, insulted and other aggressive behavior. Bad customer behavior is on the rise. They will discuss the problems with psychopath customers and bad customer behavior. You don’t want to miss this show! Dr. David Aron, is a marketing professor and consumer researcher. He is a professor at Dominican University in River Forest, Illinois. His research background includes exploration of consumer satisfaction and dissatisfaction, consumer grudgeholding, and guerrilla consumer behavior as well as client-based, interactive approaches to teaching. He has written or co-authored over two dozen publications and conference presentations, including: Caging the Guerrilla Consumer; Preventing Consumer Grudges Across the Age Spectrum; Firing Back- Antecedents and Desired Outcomes of Consumer-Created Brand Hate Sites; and Their Client is Waiting: Teaching Opportunities through Client-Based Service Learning. B.J. Bueno, is a creative strategist and co-author of The Power of Cult Branding: How 9 Magnetic Brands Turned Customers into Loyal Followers (and Yours Can, Too! ). B.J. Bueno has forged a reputation based on his insight and expertise in building brands. He has written several books on marketing and branding and is a sought-after speaker. Bueno founded The Cult Branding Company, a brand modeling research firm located in Orlando, Florida. He is also a partner in Nonbox Consulting, a think tank that offers consumer insight strategies, leadership coaching, brand education and training, and creative development services. Nicole Kimmick, is Marketing Management Consultant & Intuitive Business Coach, at NTK Consulting, LLC. Nicole is a customer service expert. She has over 15 years of experience helping organizations improve their marketing and customer service departments. She helps clients with is aligning their sales and marketing departments to work better together to achieve maximum results, with special attention being placed on customer service. “Game On Business Talk Radio” airs live on Wednesdays at 9 AM Pacific / 10 AM Central / 11 AM Eastern on The VoiceAmerica Variety Channel. To access the show, log on at http://www.voiceamerica.com/ The VoiceAmericaTM Network offers the latest conversations in a talk radio format, providing education, interaction, and advice on key issues live, on demand as well as through pod cast download. If interested in hosting a talk radio show on VoiceAmerica Network, contact Jeff Spenard, President of Internet Radio at 480-294-6417 or at jeff.spenard @ voiceamerica.com. Contact Executive Producer Doug McCormack at 480-553-5794 for advertising / sponsorship information or other show details. ABOUT Dr. D. Anthony Miles: D. Anthony Miles, Ph.D., is CEO and founder of Miles Development Industries Corporation ® (www.mdicorpventures.com ), a consulting practice/venture capital acquisition firm. He is author, business expert, professor, researcher, and analyst. He is a leading business expert in the areas of entrepreneurship, marketing, management and business model development. He has over 20 years in the retail industry and banking and financial services industry. He has held positions with Fortune 500 companies. He is author of, Risk Factors and Business Models: Understanding the Five Forces of Entrepreneurial Risk and Entrepreneurship and Risk: The Five Forces of Entrepreneurial Risk. He has conducted research on 500 business ventures. He has four business certifications: About VoiceAmerica/ World Talk Radio, LLC is the world leader in online media broadcasting and the largest producer and distributor of live internet based talk radio and TV, delivering over 1,000 hours of programming weekly on its VoiceAmerica™ End
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