72% of Americans Distrust Mechanics

HOUSTON - July 30, 2013 - PRLog -- According to an article by Jon Stojan of Thrifty Wrench.com, the lack of trust Americans have for their mechanics, is worrisome.

“Mechanics scored considerably lower than other professionals we depend on when we have a serious problem like doctors and dentists,” says Stojan.

But the problem doesn’t always stem from the auto shop. Many times if a customer doesn’t understand something that is being said to them, instead of asking for clarification the customer walks away confused, and as a result - trust is lost.

“So why do we see mechanics as so untrustworthy? I think many repair shops suffer from a communication problem that has gotten worse as our cars have grown technologically more complex.” Stojan adds.

While complex technology comes the increasingly important need for auto repair shops to present things in a way the car owner can understand.

To help consumers who are looking for a trustworthy repair shop, standards or repairs knowledge and better business practices were introduced. These standards such as ASE certification, or Better Business Bureau accreditation were introduced years ago, and continue to be useful ways of gauging a shop’s competence.

Tom Torbjorsen of Autos Aol.com weighs in on memberships that consumers should be on the lookout for when searching for a reputable shop.

“Membership in associations such as AAA (AAA Approved Auto Repair), iATN (International Auto Technicians Association), ASA (Automotive Service Association), or TechNet (Carquest Technician's Network) means the shop and/or technicians care about their level of expertise and have met the standards of membership,” writes Tom Torbjorsen in his article “The Ultimate Insider's Guide To Finding The Best Auto Repair Shop.”

“Involvement in these organizations tells you that the owner of the repair facility is interested in the quality of the workmanship, and most likely operates by a code of ethics expected by the organization,” writes Torbjorsen.

When it comes to finding a trustworthy shop, experts recommend checking with the Better Business Bureau, and asking for a shop’s credentials. By doing some basic research ahead of time, car owners can save themselves time and frustration later.

For more information on auto repair in the Houston Texas area visit Lakeside Kwik Kar (www.kwikkarhouston.net/index.php)

http://thriftywrench.com/blog/5-easy-tips-for-finding-an-honest-mechanic/

http://autos.aol.com/article/finding-the-best-auto-repair-shop/