The Importance of Flexible Work Arrangements & BPO Employee Satisfaction

 
NEWARK, U.K. - July 29, 2013 - PRLog -- In response to US-based internet company Yahoo! ending a telecommuting option for employees, Catalyst recently surveyed (http://www.catalyst.org/knowledge/great-debate-flexibility-vs-face-time-busting-myths-behind-flexible-work-arrangements) 726 high potential employees—MBA graduates around the world working full-time in both for-profit and non-profit firms across industries—about their experiences with, and perceptions of, flexible working arrangements. Their answers revealed that Yahoo! and other companies, such as Zappos, Bank of America and Best Buy are in the minority. In fact, over 80% of those surveyed say that currently work for employers that offer flexible work arrangements. Other myths debunked in the survey reveal that both men and women take advantage, and that productivity, innovation and collaboration is actually increased when people have flexible arrangements. So what does that mean for other companies, more specifically call centres such as Coracall? It means that employee satisfaction is critical. With typically a young employee base, Coracall makes sure that all professionals and call agents receive proper training, have access to resources and have confidence in knowing they can contact management at any time to discuss issues. For if Coracall’s agents are satisfied, and then it means Coracall’s clients will be too. To learn more about Coracall call centre or customer support services visit Coracall.com.

About Coracall

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

In response to US-based internet company Yahoo! ending a telecommuting option for employees, Catalyst recently surveyed (http://www.catalyst.org/knowledge/great-debate-flexibilit...) 726 high potential employees—MBA graduates around the world working full-time in both for-profit and non-profit firms across industries—about their experiences with, and perceptions of, flexible working arrangements. Their answers revealed that Yahoo! and other companies, such as Zappos, Bank of America and Best Buy are in the minority. In fact, over 80% of those surveyed say that currently work for employers that offer flexible work arrangements. Other myths debunked in the survey reveal that both men and women take advantage, and that productivity, innovation and collaboration is actually increased when people have flexible arrangements. So what does that mean for other companies, more specifically call centres such as Coracall? It means that employee satisfaction is critical. With typically a young employee base, Coracall makes sure that all professionals and call agents receive proper training, have access to resources and have confidence in knowing they can contact management at any time to discuss issues. For if Coracall’s agents are satisfied, and then it means Coracall’s clients will be too. To learn more about Coracall call centre or customer support services visit Coracall.com.

About Coracall

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.
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