Presenting Deskero: a brand new help desk software, to deliver true social customer care!

LONDON - July 17, 2013 - PRLog -- Deskero sprang from an innovative yet simple idea: just offering a service isn’t enough anymore. A successful business venture has to create an open and constructive dialogue with its client network, in order to foresee their needs and listen carefully to their feedback.

Deskero offers companies simple and effective tools to make customer care easier, quicker and more modern. The goal? To simplify the management of service assistance with an über-simple and functional software that also fully exploits all the latest social networks.

Deskero is a cloud-based software that’s easy to use from any PC connected to the Internet. Its aim is to bring some order into all the help and information requests (http://www.deskero.com/en/what) that a company might receive through any type of media and merge them into a single database where they’re easy to organize.

Emails, phone calls, chats, web sites, social networks: through Deskero everything will be instantly accessible with a few mouse clicks, and with no more messy post-its hanging around overcrowded desks!

And it isn’t your usual “boring management software”: Deskero has a truly bold personality (http://www.deskero.com/en/features), both in its looks and substance.

The focus of the software is on sheer simplicity: great care was taken over the design of its user-interface, which is graphically beautiful, minimal yet flexible enough to easily adapt to any kind of necessity, without wasting hours of time in training.

A thousand features, one software (http://www.deskero.com/en/features)

Customize every aspect of the graphical appearance of a web portal to suit different needs;
Guarantee special treatment for the top clients and offer them advanced service;
Create templates for the most commons answers to speed up the process;
Organize a knowledge base by entering solutions into a public database that clients can freely browse through their web portal;

 Use a chat system to immediately get in touch with an agent;
 Gather feedback and comments directly from your web site;

Access useful visual analytics to monitorize the agents’ work.
Exclusive social monitor features enable you to analyze day-to-day trends in the social media assets of any given brand.

Perfect for every type of business

Deskero is available with four different service plans (http://www.deskero.com/en/pricing/compare), tailored to suit all kind of business: from the small company looking for a simple tool to the huge enterprise needing ad advanced ticket system.

It even offers a completely free plan (http://www.deskero.com/en/pricing) that’s perfect for non-professionals (hobbyists, Etsy shops, Ebay dealers and such like) and also offers a special plan designed for social media managers that enables them to get the most out of all the social media features, even when on a tight budget.

And of course is also an enterprise service that can be custom-configured to suit any kind of special need.

Where does it come from?

Deskero is a self funded project that comes from the experience of Nabra LTD, a London based IT company founded in 2007 by Fausto Iannuzzi (http://www.deskero.com/en/about). After spending a decade as a software architect and project manager, helping out clients small and big, Fausto decided to find a better way to offer brilliant customer care.

Counting on a dedicated team of developers and designers he created Deskero, dreaming of providing a new way to deliver perfect customer care by forging a personal relationship with clients.

Contacts

Website: www.deskero.com

General informations: info@deskero.com

For technical support: support@deskero.com

For infos about pricing and quotations: sales@deskero.com

Fausto Iannuzzi (CEO and founder)

fausto.iannuzzi@deskero.com

Ebe Buzzi (communication strategist)

press@deskero.com