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Follow on Google News | Compuware Study: 64% of CIOs Cite Poor End-User Experience as Biggest Management Concern with CloudResearch in Action Survey Shows 79% of CIOs Are Concerned About Hidden Costs of Cloud Computing
By: Compuware The study, which was conducted by independent research and consulting firm Research In Action, found that the majority of CIOs (79%) are concerned about the hidden costs associated with cloud computing. From a management perspective, the top three cloud computing concerns were: 1.Poor end user experience due to performance bottlenecks. 2.The impact of poor performance on brand perception and customer loyalty. 3.Loss of revenue due to poor availability, performance, or troubleshooting cloud services. CIOs rated cloud computing as their top investment priority in both the short and long term, with integration between public, hybrid and private cloud cited as the most important trend in the cloud computing space over the next five years. “With cloud adoption topping the list of priorities for CIOs, companies are clearly seeing a benefit to the agility, flexibility and time-to-value that cloud services can deliver,” The study also revealed that companies are increasingly leveraging the cloud to deliver business-critical applications, such as e-commerce, which was the most commonly used cloud service; 81% of CIOs are either already using cloud-based ecommerce platforms or are planning to within the next 12 months. However, despite the business critical nature of these cloud applications, 73% of companies are still using outdated methods to track and manage application performance. In fact, the most common metric used to track application performance in the cloud is simple availability or uptime, rather than more granular end-user metrics such as response time, page rendering time and user interactivity time. “The cloud is increasingly being used to deliver business-critical applications, so it is quite shocking that most companies are just waiting for problems to occur and then firefighting,” said Thomas Mendel, Managing Director at Research In Action. “The fact is that most traditional monitoring tools simply don’t work in the cloud. Effectively monitoring and managing modern cloud-based applications and services requires a new approach designed to work in today’ Methodology: Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today’ Compuware is recognized as a leader in the “Magic Quadrant for Application Performance Monitoring” Compuware Corporation Compuware Corporation, the technology performance company, makes technology make a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com. End
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