Launch of a BlackBerry add-on to safeguard BlackBerry operations

LAFAYETTE, Calif. - July 15, 2013 - PRLog -- NiCE IT Management Solutions launches an add-on to safeguard BlackBerry operations  

Lafayette, CA - July 15^th, 2013 — NiCE IT Management Solutions (short: NiCE IT), launches a new BES 10 Management Pack to bring best in class BlackBerry Enterprise Service (BES) monitoring to your Microsoft System Center environment. This launch is in consequence of BlackBerry’s introduction of the re-invented and re-designed BlackBerry Enterprise Service 10 series to the market earlier this year.

“NiCE IT is always striving to provide the IT services and monitoring solutions that IT professionals need”, said Christian Heitkamp, Director at NiCE IT. “We have been a BlackBerry Alliance Partner since 2009 and we share their commitment in providing the best service to customers through innovation and perpetual improvement. Our new management pack is unique because it continuously monitors your BlackBerry Enterprise Service (BES), identifying server problems before they affect applications and end users, through the use of predefined event conditions and threshold monitors. We have been working on such event conditions since 2007 and because of that, we have amassed a wealth of knowledge and experience our customer can profit from.”

The top 3 mission critical functions that the NiCE BES 10 Management Pack will deliver are:

-        It gives one the ability to track and trend usage and identify anomalies within one pane of glass

-        It enables support staff to be informed about upcoming bottlenecks, with the added benefit of being pinpointed to the source of the problem.

-        It allows IT administrators to centrally configure exception based monitoring in distributed BlackBerry environments.

Heitkamp concludes, “Your organization can benefit a lot from this product developed in conjunction with BlackBerry. Your IT professionals will have the necessary tools they need to protect your data and minimize the operational downtime that is inevitable when something goes wrong.”

To learn more about the BES 10 MP, visit www.nice.us.com.

About NiCE IT Management Solutions Corporation:

About NiCE IT Management Solutions Corporation

For 23 years, NiCE IT has provided consulting, services and solutions for business customers to keep their data centers up and running by integrating sophisticated application monitoring into larger management platforms like HP Operations Manager or Microsoft System Center.   Expert knowledge of IBM DB2 or Oracle databases, IBM Domino and BlackBerry Servers as well as PeopleSoft, Remedy and Tuxedo are the basis for deep and detailed performance and availability assurance.   For more information on NiCE IT, please visit: http://www.nice.us.com