Millions of retail transactions are processed in the U.S. every day. Whether it’s for someone who desires to grab a quick bite to eat before they head to the office, or those needing to purchase fuel for their car, the retail industry drives nearly 70% of the U.S.’ economic activity. And, thanks in part to rising transactional volume and increasing fraud, retail stores have more at stake than ever in their goal of increasing security and customer service.
A large Fortune 100 retailer with more than 70,000 retail employees across the U.S. faced this same dilemma - how to manage access to their critical systems for hundreds of staff using shared computers without affecting customer service or compromising security. Unfortunately, at the time, staff were continually forgetting their network passwords that provide access to the cash registers and corporate applications;
The retailer trusts Messageware software to secure their Microsoft Exchange OWA infrastructure, so it was natural for them to turn, once again, to the OWA experts at Messageware. Messageware specializes in helping organizations develop unique line of business solutions for everyday enterprise problems that cannot be solved by packaged products.
The Messageware team first conducted a comprehensive review of the organization’
On time and on budget, the Messageware technical team created the first-ever commercial biometric user interface for OWA supporting both fingerprint and iris scanning. Once a user opens OWA with the Internet browser of their choice, they are presented with a simple interface. The interface provides the option of logging into their OWA account using biometric authentication, or standard Forms Based Authentication (FBA) with their username and password.
The organization reports that the Messageware developed interface works perfectly, and immediately after implementation, their help desk call volume dropped significantly. They noted that this significant reduction in calls has saved them hundreds of thousands of dollars in IT staff time.
More importantly, thanks to the Messageware custom development team, their employees are more productive and the organization can push forward on their mission to secure their systems while providing fast and efficient service to their customers when it’s needed most.
Founded in 1993 and headquartered in Toronto, Canada, Messageware develops and markets solutions that secure, enhance and customize Outlook Web App. A trusted Microsoft Gold Certified Partner and a Global Exchange ISV for over 15 years, their applications provide companies of all sizes the ability to deploy OWA with confidence. Messageware products give organizations a greater return on their Microsoft Exchange investment, delivering solutions for over 2,500 enterprises and five million users worldwide. Customers include SMB through Fortune 500 companies in industries such as government, healthcare, banking, education, finance, professional and legal services. For more information, visit www.messageware.com.