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Follow on Google News | CodeBaby selected by CareFirst BlueCross BlueShield to enhance online capabilitiesIntelligent Virtual Assistant to assist CareFirst’s customers when choosing a health plan
By: CodeBaby In October 2013, CodeBaby will launch an Intelligent Virtual Assistant (http://codebaby.com/ Chloe, a CIVA benefits advisor offering (http://codebaby.com/ Click HERE (http://player.vimeo.com/ “We’re excited to create an environment that will help CareFirst customers make more informed health plan decisions for their families and themselves.” CIVA benefits advisor offers guidance and self-service options that empower consumers to make better decisions about benefits selection. It blends fifth-generation virtual assistants with other web tool integrations to create engaging, rich online experiences. “Understanding the federal health care law and new health insurance exchanges may prove to be daunting to any health care consumer,” said Chet Burrell, CareFirst’s President and CEO. “By working with CodeBaby, we are hoping to create a more user-friendly online environment for individuals looking to renew or purchase a health plan from CareFirst. We believe CodeBaby’s technology can play a role in helping us meet the needs of our growing number of online customers.” Advantages of implementing CIVA benefits advisor could include: Higher enrollment rates Lower operating costs Fewer service center calls About CareFirst : In its 76th year of service, CareFirst, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit health care company which, through its affiliates and subsidiaries, offers a comprehensive portfolio of health insurance products and administrative services to 3.4 million individuals and groups in Maryland, the District of Columbia and Northern Virginia. In 2012, CareFirst contributed $57 million to community (http://www.carefirstcommitment.com/ About CodeBaby: CodeBaby is a leading intelligent virtual assistant (IVA) technology provider offering self-service and customer engagement solutions that enable the benefits health insurance and healthcare provider industries to increase online customer engagement, drive conversion objectives, and improve online self-service. Its benefits advisor solution, based in the cloud, guides and engages consumers and employees towards decisions on health exchanges and benefits platforms using a combination of interactive web elements, decision support tools, and emotionally expressive 3D intelligent virtual assistants. The technology improves education and service while improving operational support such as calls to customer service and inaccuracy on enrollment and application forms, all with the flexibility of multilingual options. Its many additional CIVA (http://www.codebaby.com/) End
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