Intelecom appoints new Operations Director and expands its Solutions Architects team in the UK

June 4, 2013 - PRLog -- Intelecom Group AS, a provider of cloud contact management technology, has announced the appointment of David Whitgift as UK Operations Director.  In this role, Whitgift heads up a growing team of specialist Solutions Architects focused on meeting the demand from blue chip organisations for Connect, the flexible, multichannel cloud contact solution from Intelecom.  

Whitgift joins Intelecom from global consultancy firm Logica (now part of CGI) where he was Head of the company’s Group Cloud Technology Practice responsible for developing, selling and deploying Logica’s advanced cloud capabilities and pioneering industry best-practice in the area.  During his tenure at Logica, spanning almost 26 years, Whitgift led the successful delivery of complex IT and telecommunications projects for high-profile companies including BT, Energis, O2, Royal Mail and Shell.  

After graduating from Queens’ College, Cambridge with a PhD in Mathematics, Whitgift quickly demonstrated entrepreneurial and leadership qualities by becoming one of the six founders of Prosys Technology, employing over 40 people and designing the company’s core technology platform.  

Commenting on David Whitgift’s appointment, Klaas van der Leest managing director of Intelecom UK said, “David is a real asset and we welcome him to our team.  He possesses a rare quality, a combination of technical know-how and business acumen that will be critical to our ambitious growth plans.  He is a true industry veteran with an exemplary track record in successfully deploying large-scale, complex projects for blue-chip clients.  I am confident that Whitgift’s hands-on commercial experience coupled with the collective energy and undisputable talents of the Solution Architects team will prove a winning combination.”  

Whitgift is joined by Adam Whitehouse and Agam Kohli, the latest additions to Intelecom’s team of dedicated Solutions Architects in the UK.  

Prior to Intelecom, Adam Whitehouse was Voice Solutions Architect and Outbound Contact Strategy Manager for Centrica plc (British Gas) where he made the company substantial annual savings in licensing costs by designing a special CTI connector that closely integrated Centrica’s telephony with the organisation’s business applications.  After graduating with a BSc in Computer Science from the University of Southampton, Whitehouse was accepted onto the American Express UK Technologies Masters Programme and secured a permanent position there, quickly gaining a wealth of programming expertise in IT, telecommunications and networking with a particular talent for contact centre technology.

Agam Kohli has held a number of technical roles with several telecommunications giants including Ericsson, Hutchison 3G and Orange. With these organisations he worked on projects to build robust, scalable infrastructures to reduce operational and capital costs.  Kohli graduated from King’s College London with a BSc Honours Degree in Physics.

David Whitgift concluded, “Exciting times are ahead for Intelecom as it enters a period of rapid growth.  It is a fantastic challenge and I look forward to working with Adam, Agam and the existing team to build a dynamic environment that fosters collaboration, promotes technical innovation and guarantees first-class service delivery.”  

-   ENDS -

About Intelecom

Intelecom is a leading provider of location independent network based customer contact services. With over 15 years' experience, Intelecom was one of the first to develop a cloud based contact center solution. Highly flexible and scalable Intelecom's technology can be adapted to accommodate one to several thousand concurrent agents to any device, any location and it integrates to multiple applications seamlessly.

Intelecom’s cloud-based contact management solution Connect is tailored specifically to meet customer requirements and can be integrated to work within any software or hardware environment. Intelecom Connect delivers the option to manage phone, email, social media, chat, sms, web and fax enquiries through one queue and one interface with real-time visibility of agent activity regardless of location.

Intelecom’s web based statistics tool provides users with instant access to pre-defined reports and bespoke report generation to support efficient business planning

Today Intelecom serves over 2000 businesses with total revenue that exceeds GBP 50 million with strong profitability.

For more information please visit www.intele.com or contact:

Georgette James
Intelecom UK Ltd
T: +44 (0) 845 080 3070
E: georgette.james@intele.com

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