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Follow on Google News | DataArt Collaborates with Richmond Systems to Create New Help Desk Web ApplicationCustom Software Developer Increases Mobile Capabilities and Functionality of Service Desk Software
By: dataart Richmond Systems engaged DataArt to collaborate on version 9 of its service desk software to enable its web application to have the same in-depth functionalities as its Windows client whilst taking advantage of the latest web technologies. The new version continues to support the existing Windows-based applications, with a completely scalable architecture that can extend its core functionality to modern technologies as they are introduced. “We are dedicated to delivering solutions that anticipate and respond to our customers’ new technology needs, yet still drive our core goal of increasing user satisfaction,” The new web application was presented by Richmond Systems during the 2013 Service Desk & IT Support Show (http://www.helpdesksoftware- “We’ve been working with Richmond Systems for over five years on various projects to keep their service desk software in-sync with new technologies,” DataArt previously completed projects for Richmond Systems that enhanced the existing applications, introducing new applications and features for its service desk software. About DataArt: DataArt (www.dataart.com) is a custom software development firm that builds advanced solutions for the financial services (http://www.dataart.com/ About Richmond Systems Richmond Systems are leading providers of Service Desk and IT Management solutions that enable organizations to deliver fast, effective and high quality service and support. Founded in 1984, Richmond became a leading supplier of remote support solutions and in 1994 introduced the Richmond solution, one of the first Windows™ based help desks. Key benefits of the Richmond solution are its ease of use, live reporting and the speed in which it integrates in real time with complementary business applications. Throughout its history, Richmond Systems has remained focused on listening to Customers, developing products that exceed expectations and delivering excellent service and support. Media Contacts: Vica Vinogradova +1-212-378-4108 x 4014 vica@dataart.com Rosemarie Esposito +1-212-255-0080 x 20 resposito@articulatecomms.com End
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