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Follow on Google News | ByBox solution extends M-Netics service offeringByBox, the field solutions specialist has won a new contract with mobile technology solutions provider M-Netics.
By: ByBox Focused on the development of pioneering, leading edge software, M-Netics has over 15,000 users running its applications. It also supplies complete end-to-end solutions covering all aspects of mobile hardware requirements. By using ByBox technicians, M-Netics can offer quick technical swap outs, fixes and collections of mobile devices and components. With total stock visibility, ByBox can source the corresponding part and mobilise a technician to cover the job within tight SLAs. The service ensures quick action can be taken in response to any problems or breakdowns; this in turn means there is minimum downtime for customers. With customers including leading logistics providers, manufacturers, retailers and field service organisations, M-Netics understands how much customers rely on its products and how faulty equipment can affect both revenue and customer satisfaction. Working with ByBox, it has adopted a new age solution to a common problem. ByBox provides a complete offering; it is able to provide technical assistance seven days a week, including Bank Holidays. It can also manage the route back to the repairer or repair the item in its in-house repair centre and then place the fixed item back into good stock. All stages in any of these processes are tracked and managed by Thinventory™ Ben Waterworth, Finance Director at M-Netics commented, “ByBox has enabled us to extend our service offering to our customers. Integrating the ByBox solution into our operations was straightforward and we were up and running within weeks. We expect ByBox will play an important part in our future as we continue to grow our service business.” End
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