TSG Global to Partner with TextGen to Provide Carrier Grade Applications and Communications Network

May 21, 2013 - PRLog -- Holbrook, MA- World-class communications network provider, TSG Global Inc., partners with TextGen, an innovative communications platform company, to provide Carrier Class Services and Applications.  The partnership fuels TextGen’s cloud based platform which allows businesses to use their pre-existing landline number to communicate with their customers via text, web, IVR, voice, or live chat.

As the brainchild of communications expert Noah Rafalko (president of TSG Global, Inc.), award-winning entrepreneur Gary Pudles (founder and CEO of AnswerNet), and renowned software architect Thomas Howe (inventor of DSL connection), TextGen provides businesses with an innovative and affordable solution to customer communication problems.

“We are excited to be supporting such an exciting, revolutionizing company as TextGen.  Businesses now have a tool that is easily and quickly implemented to interact with their customers by tapping into the pre-formatted scripts already created by TextGen or by creating their own.  This is huge and as game changing for business communications as Facebook had on social communications,” says Rafalko.

TextGen redefines the traditional business telephone system, as it uses a cloud-based service to integrate SMS capabilities into a pre-existing 10-digit landline number. Through the use of a series of automated Q&A scripts, TextGen offers businesses a text-enabled, conversational approach to customer communications. TextGen automation optimizes business operations by reducing labor costs, and improving accuracy with data collection.

“Imagine ordering pizza, talking to customer service, or activating your electronics through a simple text without the need of mobile apps or a smart phone. If you can text on your cell phone, you can use the TextGen system,” says Pudles.

TextGen is a cutting-edge, affordable communications service that is useful in nearly any industry, as it can be used for a wide variety of customer service initiatives including order placements, membership activation, and product and event registration.

TextGen is both device and app independent, and quickly installs in any telecommunications system. For the more traditional customer, TextGen also offers the option of IVR, web, and agent services; however, text messaging is the most efficient, cost-reducing component.

About TSG Global, Inc.

TSG Global, Inc. http://tsgglobal.com is a privately held Carrier Grade Communications provider.  Through its network, TSG provides the inter-connect and communication services to businesses and service providers giving them a simple way to implement interactive communications and enabling them to communicate ubiquitously with customers via Texting, Web, Fax, Email or Voice.

Since the SMS Long Codes inception, TSG has used its 12 years of communications experience and as an industry pioneer has an ongoing commitment to educating, promoting, selling, implementing and supporting the SMS Long Code for carriers and businesses in a way that makes sense, through their pre-existing, 10-digit landline phone number.

For more information, please visit: www.tsgglobal.com or www.textgen.com