Donnelly Communications, Inc. Announces Leadership Changes

ATLANTA - May 22, 2013 - PRLog -- Donnelly Communication, Inc., an innovative provider of contact center solutions to leading companies, has announced the following leadership changes.

Martin D. Tighe, Company Founder and CEO for the past 32 years, has assumed the role of Chairman of the Board.  An early pioneer in the outsourced contact center industry, Tighe spearheaded the design of proprietary software applications for customer service and customer feedback and recovery management.  

“Donnelly’s revenues have grown over 30% the past two years.   Our next level of success requires top talent and industry expertise as well as focus and hard work.  I am proud that the new additions and changes to our management team position Donnelly for solid growth while staying true to our core values” said Tighe.

Replacing Tighe, Dennis E. McMaster has been elevated to CEO.   Since joining Donnelly as President in 2010 McMaster has led several key technology initiatives to improve service levels, increase efficiency, and allow greater scalability.   McMaster also managed the acquisition of ProCore Solutions, LLC earlier this year.  

Thomas P. Moroney joins the organization as President of the Donnelly division, replacing McMaster in that role.  Moroney has held senior management positions at American Express, Precision Response Corporation (PRC), TRG Holdings and SPi-Global.  He has managed several US contact centers, overseeing a staff of 2,000+ associates, and also has also led global sales and business development teams.

Greg L. Steele will continue as president of the ProCore Solutions division of Donnelly Communications, Inc.   Steele possesses over 20 years of executive level contact center and staffing experience. ProCore Solutions, LLC was acquired by Donnelly Communications, Inc. February 4, 2012.  

About Donnelly Communications, Inc.

Donnelly Communications Inc. provides contact center services that support each stage of the customer life cycle. Donnelly’s services, which are offered 24/7, 365 days a year, help clients realize maximum return on investment through proprietary technology, motivated and well-trained customer-service professionals, quality-driven processes, and a client-centered approach. The company’s client base is composed of leading companies nationwide. Donnelly was founded in 1981 and is headquartered in Atlanta, Georgia. It employs more than 400 people. For more information, visit www.donnellycommunications.com or call +1 800.870.0017.

About ProCore Solutions

ProCore Solutions, a division of Donnelly Communications, Inc., delivers advanced contact center solutions to the utility industry.  ProCore’s skilled customer service agents, supported by leading edge technology, provide world class customer service enabling clients to maximize the value of their customer relationships.   To learn more about the services offered by ProCore Solutions visit www.procoresolutions.com or call 877.626.7356.