Green Apple Launches New Trustpilot Review Service

BATTLESBRIDGE, U.K. - May 21, 2013 - PRLog -- The management team at the flooring supplier has decided to set up an account with highly-renowned review website Trustpilot to give its customers the opportunity to share their experiences of the company online.

Trustpilot, which boasts headquarters in Denmark, was set up in 2007 with the aim of giving consumers the chance to rate online companies via an impartial, third-party service. It has since evolved to become the largest online review portal in Europe and is used by millions of consumers in 16 countries across the continent.

In a further bid to ensure complete transparency between new and previous customers, Green Apple has also added a Trustpilot review feed to their website’s homepage. All comments and feedback will be displayed in a prominent position to help consumers make up their minds when researching their flooring options on the web.

A representative from Green Apple, which boasts offices in Battlesbridge, Essex, believes that setting up an account with Trustpilot will help his company compete with some of the country’s bigger and better-known brands.

“We’re confident in what we have to offer, so we’re sure that most feedback received via Trustpilot will be positive. To quote Trustpilot’s own tagline, we’re certain that real customer relationships start with trust, so want to do everything possible to ensure customers view us as an open and transparent supplier that really cares about shoppers and their needs.”

However, he’s quick to mention that opening up yet another communication channel could have its drawbacks.

“Giving our customers the opportunity to rate or slate us so openly on the web puts added pressure on our team to deliver what we promise. However, we turn this into a positive and use it to motivate us to provide the very best level of service possible,” he says.

Green Apple has been praised for its dedication to customer communication in the past. The company employs a dedicated social media team to manage its Facebook, Twitter and Google Plus pages and has a system in place to ensure staff are able to respond to any questions or queries in real-time.

Green Apple Flooring supplies an extensive range of solid wood, engineered and laminate flooring to the UK.  The company is proud to stock flooring and maintenance products from some of the best-known flooring brands in Europe, including Quickstep and Elka, at extremely competitive prices.  Visit http://www.greenappleflooring.co.uk for more information or call 0800 002 9525 to speak to a member of staff directly.