Call Center Improvement-“How Your Call Center Is Like The Canary In Your Coal Mine”e webinar

LIVONIA, Mich. - May 20, 2013 - PRLog -- (Livonia, Mich. – May 23, 2013) – MetaOps, Inc. is launching MetaExperts Webinar Series featuring Operational Excellence (OpEx) thought leader and President of MetaOps, Inc. Ron Crabtree. This event will be a presentation of “How Your Call Center Is Your Canary In Your Coal Mine?” The program will begin at 12:00 noon EDT, Thursday, May 30, 2013.  Participants can register at https://www2.gotomeeting.com/register/144884882

“This presentation will greatly benefit CEOs, COOs, Presidents, Vice-Presidents, Directors, Operations Managers and all other professionals. During this 55-minute online webinar, Ron Crabtree will share insights into how both large and small operations can find gold in their call center operations and take service levels to un-heard-of heights using techniques found in Operational Excellence.” Ron Crabtree explains. “It does not matter if your call center is out-bound, in-bound, or a combination of the two; both types of calls hold many opportunities and insights for finding hidden gold in you operations.”

Key discoveries attendees will take away are:

• How it is possible your call center is your one, best ‘early-warning’ system?
• The three critical thinking questions to ask about call center operations.
• The value of these simple questions about in-bound calls that can make all the difference in your operations.
• The out-bound calls – are we getting it right, and how will we know?
• And how your call center operation can be ‘mined’ to drive continuous improvement efforts across the entire enterprise.

Ron Crabtree, CPIM, CIRM, CSCP, MLSSBB is a co-author or author of five books on operational excellence, including Driving Operational Excellence Amazon Best Seller, and is published in multiple business publications including authoring APICS Magazine’s Lean Culture department for 9 years running.  He has personally mentored thousands in getting great results in business generating untold millions in benefits while improving everyone’s work life at the same time.

Participants will have access to a free case study report and a free subscription to the monthly MetaOps MagEzine where experts from various industries and backgrounds share insightful, up-to-date, and informative articles on topics that will help business innovators achieve their goals.

Register Here: https://www2.gotomeeting.com/register/144884882

Thursday, May 30, 2013 |12noon EDT
11am CDT |10am MDT | 9 am PDT
Duration: 55 min.