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Follow on Google News | Quez Media Announces Business Partnership with 3CLogicQuez Media Achieves a New Level of Performance and Reliability with 3CLogic’s Cloud-Based Contact Center Software and CRM Integration
By: 3clogic By using 3CLogic’s contact center software, Quez Media Marketing has achieved a 50% increase in connect rate while experiencing zero outages with 3CLogic’s fully redundant cloud based system. The new level of reliability, paired with the top features in the marketplace, is why Quéz transitioned away from Five9 to3CLogic. This has helped Quez Media with the desired performance (combined with the reliability) “The first generation of cloud based contact center systems were not designed for 100% uptime. 3CLogic’s next generation Virtual Telephony Application Grid (V-TAG) is based on a distributed architecture with no single points of failure. It is a pleasure to see Quez Media migrate to 3CLogic and take full advantage of 3CLogic’s fully redundant system,” said, Raj Sharma, President and CEO of 3CLogic.” Mike Blanchard, Chief Operating Officer of Quez Media added, “Our customer acquisition rate has gone up by 30% because of higher connect rates and 100% uptime that 3CLogic’s cloud based contact center system provides us. We are delighted to partner with 3CLogic,” said Mike. About 3CLogic 3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, please contact 3CLogic at: 800-350-8656 or info(at)3clogic( About Quez Media Marketing Quéz Media enables clients to grow business, streamline costs and deepen customer relationships. To collect new customers, you first must connect with them. Our inventive, technology-driven marketing solutions help clients identify, reach and penetrate ideal targets in new ways. We constantly work to keep our clients relevant. Media Contacts: 3CLogic info@3clogic.com Mike Blanchard, CPA Chief Operating Officer Quéz Media Marketing 1138 Prospect Ave. Cleveland, OH 44115 O: 216.910.0202 ext.712 C: 440.731.1327 http://quezmedia.com End
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