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Follow on Google News | Alltel Becomes One of Australia’s First TCP-Compliant TelcosAlltel Pty Ltd is one of the first business telcos to achieve full compliance with the Telecommunications Consumer Protection (TCP) Code.
By: Alltel Pty Ltd The TCP (Telecommunications Consumer Protections) “Alltel is now one of the very few telcos authorised to carry the CommCom logo on our website,” said Trent Brinsley, Alltel’s General Manager. “This says to our customers that they are dealing with a compliant and transparent telco.” Under this new code, telcos must provide “Critical Information Summaries” to customers at the point of sale, which include an overview of the product, unit pricing, bundle details, contract details, total minimum cost of service and any other information that may influence the customer’s decision to purchase. Other requirements include access to all billing details (both for previous months and unbilled items for the current month); a ban on the use of the often-misleading word “cap” in advertising; “Alltel has built its reputation by providing great customer service,” said Brinsley. “That’s why it is important to us to implement this new code that aims to make the service we provide even better. And it’s why we’re proud to be one of the first business telcos to have achieved compliance.” About Alltel Pty Ltd Alltel is Australia’s small business telecommunication specialist. This privately-owned company is a specialist carrier of Australian 1800 and 1300 numbers, and supports a range of telecommunications, broadband, telephony and Internet services nationwide. Alltel has a strong focus on both excellent customer service and competitive pricing, and can tailor solutions for companies of all sizes, from start-up and small trader through to enterprise. For more information, visit www.alltel.com.au. About the TCP Code Find out more about the TCP code by visiting the Communications Compliance Ltd web site at http://commcom.com.au/ End
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