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Follow on Google News | Fulcrum launches Fulcrum Plus - flexible payment terms for developers an industry firstBy: www.fulcrum.co.uk Under the new Fulcrum Plus scheme, developers commissioning utility connection works in excess of £25,000 and having a good credit rating will benefit from access to staged payment terms up to and including a zero upfront payment requirement. Registration for Fulcrum Plus is free and the package marks the latest in a series of measures by Fulcrum to introduce improved "John Lewis-style" The integration of technical support into Fulcrum's customer contact centre The implementation of an online quick quotation request service The launch of a post-installation customer satisfaction tracking survey A fast track gas disconnection service within four weeks - half the average industry waiting time Richard Atkinson, Sales and Marketing Director at Fulcrum commented: "Fulcrum Plus represents yet another major investment in making life easier for our customers. It underlines not only our service ethic but also our commitment to delivering utility connections in ways that optimise time and costs for the client while always maintaining quality and safety. "Our research confirmed the views of many developers that the timescales, payment terms and organisational complexity of utility connections are the most common cause of construction project delays and frustration. The launch of Fulcrum Plus shows we've listened - and we've acted." "The launch of Fulcrum Plus marks the first tangible response by anyone in the connections industry to the need to keep pace with the advances in construction timescales and efficiencies generally achieved across the construction sector in recent years," said Richard Atkinson. "Some of the concerns raised by developers are not new -they have much in common with the results of surveys by the National Federation of Builders in 2006, 2008 and 2011. The difference here is that we as provider have taken these latest results to heart and are the first to shape our business around them." End
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