Fulcrum launches Fulcrum Plus - flexible payment terms for developers an industry first

By: www.fulcrum.co.uk
 
SHEFFIELD, U.K. - May 9, 2013 - PRLog -- In a radical departure from traditional building industry practice, Fulcrum is introducing flexible payment terms to qualifying house builders and commercial and industrial developers who register for its new Fulcrum Plus service (www.fulcrumplus.co.uk) - a package of ground-breaking utility connection service reform driven by the results of a major independent connections market survey commissioned by Fulcrum.

Under the new Fulcrum Plus scheme, developers commissioning utility connection works in excess of £25,000 and having a good credit rating will benefit from access to staged payment terms up to and including a zero upfront payment requirement.

Registration for Fulcrum Plus is free and the package marks the latest in a series of measures by Fulcrum to introduce improved "John Lewis-style" customer service into the utility connection and utility infrastructure installation market. Other moves include:

The integration of technical support into Fulcrum's customer contact centre
The implementation of an online quick quotation request service
The launch of a post-installation customer satisfaction tracking survey
A fast track gas disconnection service within four weeks - half the average industry waiting time

Richard Atkinson, Sales and Marketing Director at Fulcrum commented:
"Fulcrum Plus represents yet another major investment in making life easier for our customers. It underlines not only our service ethic but also our commitment to delivering utility connections in ways that optimise time and costs for the client while always maintaining quality and safety.

"Our research confirmed the views of many developers that the timescales, payment terms and organisational complexity of utility connections are the most common cause of construction project delays and frustration. The launch of Fulcrum Plus shows we've listened - and we've acted."

"The launch of Fulcrum Plus marks the first tangible response by anyone in the connections industry to the need to keep pace with the advances in construction timescales and efficiencies generally achieved across the construction sector in recent years," said Richard Atkinson.

"Some of the concerns raised by developers are not new -they have much in common with the results of surveys by the National Federation of Builders in 2006, 2008 and 2011. The difference here is that we as provider have taken these latest results to heart and are the first to shape our business around them."
End
Source:www.fulcrum.co.uk
Email:***@fulcrum.co.uk Email Verified
Tags:Payment Terms, Fulcrum Plus, Gas Connection, Multi-utility, Utility
Industry:Construction, Industrial
Location:Sheffield - Yorkshire - England
Subject:Features
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