Trends in hospitality market are reflected in TISSL's positive trading results for 2012.

EXETER, U.K. - April 18, 2013 - PRLog -- Hospitality EPoS solutions provider, TISSL, has revealed trading results for the 2012 calendar year.  Explains managing director, Kevin Coetzee: “I’m pleased to report that we saw a number of positive trends during this operating period.  Most significantly, our turnover grew by more than 25% and our installed client base increased by close on a third.”

Coetzee explains that the sectors where TISSL experienced most growth were pubs and hotels.  “We saw a big boost in pub activity, especially from gastropubs looking for systems suitable to support their increased emphasis on food.  We also witnessed a big jump in our hotel sector activity, especially working with boutique hotels.  We continue to do well with fine-dining clients but gastropub, ethnic cuisine and casual dining were the most buoyant sectors for us last year.”

In terms of a geographic spread, most 2012 growth came from central London, the Home Counties and from a northern belt of cities such as Liverpool, Chester and Leeds.  “It was particularly heartening to see that some areas that have not yet weathered the recession are nevertheless investing in technology to improve their business.”

In 2012, TISSL worked with many start-up ventures where chefs or managers had had experience of using its EPoS solution elsewhere.  Some came into the market from outside; others were experienced players who extended their use of TISSL across operating groups.   “Lots of reference selling took place,” says Kevin Coetzee.  “Having once used our system, we find more and more people recommending it or taking it with them to their new ventures.”

In some cases, acquiring TISSL represented the first time a business had invested in EPoS; in others, TISSL displaced an incumbent EPoS system.  “Poor support, lack of flexibility, the need for a food-led EPoS solution; all these were reasons quoted to us by customers who came to us for something more advanced.”

TISSL also found that a greater proportion of EPoS clients, both new and existing, purchased ancillary software in 2012 and there was a stronger take-up of new technologies than in previous years.  

Hospitality businesses increasingly looking for an integrated solution opted for handhelds and tablet PCs as mobile POS devices, together with integrated diary management, stock management and kitchen display systems.  

“This trend was huge last year,” comments Coetzee. “50% or more of clients bought at least one third-party interface, the most common being our integration with dining reservations or stock management systems.  Approximately 30% of hotel clients opted for integration with their property management system.  Overall, I would estimate that more than 30% of our clients purchased handhelds or tablets to supplement their traditional, fixed-point EPoS.”

Concludes Kevin Coetzee: “Across the hospitality industry, we’re seeing technology playing an increasing important role.  There’s a continuing shift away from ‘cheap and cheerful’, stand-alone POS systems to more functional, integrated solutions such as TISSL that act as a complete technology hub.  Once such a solution is in place, it’s simple for the business to expand its estate, integrate third-party systems and introduce new devices.  We expect to see these trends continue in 2013.”


About TISSL Limited – www.tissl.co.uk

Since 2003, TISSL has provided EPoS solutions and touchscreen tills to hospitality professionals worldwide, helping them to better manage their business and deliver exceptional service.  In a crowded market, TISSL EPoS solutions stand out for speed, reliability, innovation, breadth of functionality and customer support.  Software can be tailored to client requirements and third-party systems integration and customised reporting provided to help them to run their business efficiently.

TISSL solutions help keep venues such as Pollen Street Social, Caprice Holdings (Scott’s, The Ivy, Le Caprice), Cinammon Club, Midsummer House, Cipriani, The Ledbury and J Sheekey at the top of their game.  The Institute of Directors, The Arts Club and The Royal Shakespeare Company are amongst TISSL’s corporate clients, and hundreds of pubs, bars and hotels also rely upon TISSL.

TISSL point-of-service functionality is complemented by systems to manage customer loyalty, time & attendance, restaurant reservation and kitchen display system interfaces, stock management and digital signage.