Industry recognition for local Cambridge telecoms company

April 9, 2013 - PRLog -- evolve, a business to business telecoms and IT provider situated in Cambridge has received the prestigious industry award ‘Mobile News B2B Dealer of the year 2013’. evolve has been providing business telecoms to organisations in the East of England for over 21 years.

Formed as CBS Communications Centre, it became part of the evolve telecom group in July 2010. The group has been recognised by the telecoms industry as offering a market leading range of products and services at a local level. The award reviewed Unified communications, commercial growth, marketing and customer service as well as community and staff initiatives. evolve demonstrated a business model that has successfully provided mobile telecoms to businesses since 1989 initially offering car modifications and repairs, extending to hands free car kits and subsequently growing to support business customers for mobiles, landlines, telephone systems, data networks and IT. Moyna Good, Head of Customer Service at evolve Cambridge explained how this had progressed “Recent years have seen a significant change in the business and the team have more than risen to the challenge. We have recruited, retained and up-skilled so we have a team of experienced telecoms specialists who have allowed us to offer new technologies to our customer base with confidence.”

evolve telecom scored an impressive 22 points to with the award, beating the nearest competitor by 6 clear points. One of the aspects that set evolve so far apart was clearly demonstrated by the judge’s comments “Demonstrated they had a clear strategy for the future. The only entry to show they understood unified communications.” Scott Colling, Head of Technical Solutions joined evolve from O2 in January 2011 as a Field Account Manager and is now responsible for driving the business to take cloud based solutions to the customer base. These changes to the business that have allowed evolve to differentiate from other local competitors “Our bespoke solutions mean that we stay at the forefront of technology and the organisation’s passion for delivering customers the most suitable solution for their specific needs has seen my role and division develop and grow. Customers who trusted our technical expertise were bringing us challenges that were more traditionally IT based but by developing our in house expertise to support cloud solutions such as Microsoft 365 meant we could offer them a complete, cost effective solution.”

CBS was not the only company to join the evolve group as the last few years have seen the Southend based company add a further four companies to the group. Mark Gordon, MD of evolve reflects on the group’s recent growth and diversification and why the company has bucked the trend of the economic downturn and embarked on such an ambitious growth and acquisition strategy “Regardless of the economic conditions, there are plenty of talented people out there who are capable of driving a business forward and the Cambridge team is key to the success of the group as they have a vast amount of local and industry knowledge.” “It has also been key to adapt our business model, as the mobile market became saturated with standard offerings; we were looking to offer our business customers total telecommunication and IT solutions that saved them money and increased efficiency and customer service.” Mark continued.

The award was also supported by customer feedback from local businesses such as Abacus Cards, Agrifac and Pix Europe. Moyna Good, Head of Customer Service evolve Cambridge predicts that the benefits for customers will continue “Awards like this are fantastic for company morale and we are very proud that our efforts to support customers have been recognised in this way. We will of course continue to try to find new ways to improve and support business telecoms across the East of England as well as new businesses to assist!”

As well as the support of local business customers, evolve were also commended for their commitment to the community with initiatives that ranged from working with the Carbon Trust to reduce environmental impact, offering work experience to local students and fund raising for Cambridge Past, Present & Future and Cam Sight. Mark Gordon concluded “Our focus has always been on helping local businesses optimise their key business systems and make them more cost effective and competitive. We are thrilled to see so many of our customers going from strength to strength and of course for the growth and opportunity that this delivers us in return.”